Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Craver

Richmond,VA

Summary

Experience working independently as well as in a group setting. Great customer service skills. A problem solver who is organized and task oriented.

Overview

9
9
years of professional experience

Work History

Media

Faith Landmark Ministries
11.2021 - 09.2022
  • Identified and recruited potential volunteer workers.
  • Prepared, coordinated and distributed information about yearly schedule of activities and classes.
  • Kept program children safe and secure at all times with proactive monitoring strategies.
  • Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Developed advertising strategies and converted ideas into concrete tasks and delegating tasks to appropriate individuals and departments.
  • Utilized e-mail, social media, radio and TV to highlight products and services.
  • Collaborated with media representatives to optimize coverage of special events.

Operations Administrator

FedEx Ground
03.2017 - 11.2021
  • Provided answers to customer questions via phone and email, typically within 24 hours.
  • Supported of fedexteam by handling all administrative tasks.
  • Assisted with documenting key processes and procedures and security protocols.
  • Evaluated current operational practices and suggested improvement strategies.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Tracked company equipment, tools and technology to manage inventory.
  • Managed internal operational standards and productivity targets.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Analyzed department metrics and performance and reported findings to management.

Front Desk Associate

Regency Inn
08.2013 - 03.2017
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Performed basic daily bookkeeping tasks.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Maintained transaction security by verifying payment cards against identification.
  • Answered guest questions and referred to local points of interest.
  • Collected room deposits, fees, and payments.
  • Asked customers questions to meet special requests.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Stored guest valuables in safe and individual boxes for security.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.

Education

CNA Certificate - Nursing Assistance

Asher Comprehension Venter
Chesterfield Va
11.2015

GED -

Henrico Adult Learning Center
Henrico Va
01.2013

Skills

  • Google AdWords
  • Key Performance Indicators (KPI)
  • Resource Planning
  • Strategic Plan Development
  • Tactics and Execution
  • Strategy Planning
  • Continuous Improvements
  • Workflow Optimization
  • Streaming Media

Timeline

Media

Faith Landmark Ministries
11.2021 - 09.2022

Operations Administrator

FedEx Ground
03.2017 - 11.2021

Front Desk Associate

Regency Inn
08.2013 - 03.2017

CNA Certificate - Nursing Assistance

Asher Comprehension Venter

GED -

Henrico Adult Learning Center

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Shawna Craver