Shawna Craver
Richmond,VA
Summary
Experience working independently as well as in a group setting. Great customer service skills. A problem solver who is organized and task oriented.
Overview
9
9
years of professional experience
Work History
Media
Faith Landmark Ministries
11.2021 - 09.2022
- Identified and recruited potential volunteer workers.
- Prepared, coordinated and distributed information about yearly schedule of activities and classes.
- Kept program children safe and secure at all times with proactive monitoring strategies.
- Hired, mentored and supervised instructors and volunteer staff to carry out program goals.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Developed advertising strategies and converted ideas into concrete tasks and delegating tasks to appropriate individuals and departments.
- Utilized e-mail, social media, radio and TV to highlight products and services.
- Collaborated with media representatives to optimize coverage of special events.
Operations Administrator
FedEx Ground
03.2017 - 11.2021
- Provided answers to customer questions via phone and email, typically within 24 hours.
- Supported of fedexteam by handling all administrative tasks.
- Assisted with documenting key processes and procedures and security protocols.
- Evaluated current operational practices and suggested improvement strategies.
- Conducted root cause analysis in deficient areas to identify and resolve issues.
- Tracked company equipment, tools and technology to manage inventory.
- Managed internal operational standards and productivity targets.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Analyzed department metrics and performance and reported findings to management.
Front Desk Associate
Regency Inn
08.2013 - 03.2017
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Entered and updated sensitive customer information during check-ins and room changes.
- Maintained transaction security by verifying payment cards against identification.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees, and payments.
- Asked customers questions to meet special requests.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Stored guest valuables in safe and individual boxes for security.
- Answered customer telephone calls promptly and appropriately handled needs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Answered multi-line phone system and enthusiastically greeted callers.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
Education
CNA Certificate - Nursing Assistance
Asher Comprehension Venter
Chesterfield Va11.2015
GED -
Henrico Adult Learning Center
Henrico Va01.2013
Skills
- Google AdWords
- Key Performance Indicators (KPI)
- Resource Planning
- Strategic Plan Development
- Tactics and Execution
- Strategy Planning
- Continuous Improvements
- Workflow Optimization
- Streaming Media
Timeline
Media
Faith Landmark Ministries
11.2021 - 09.2022
Operations Administrator
FedEx Ground
03.2017 - 11.2021
Front Desk Associate
Regency Inn
08.2013 - 03.2017
CNA Certificate - Nursing Assistance
Asher Comprehension Venter
GED -
Henrico Adult Learning Center