Shawna Creamer
Ocean View
Summary
I'm an adaptable worker with a quick learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. I'm customer-focused, with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
1
1
year of professional experience
Work History
Crew Member
Dunkin' Donut's
Marmora
12.2024 - Current
- Prepared and served beverages and food items to customers efficiently.
- Ensured cleanliness of workstations and dining areas throughout shifts.
- Operated cash register and processed customer transactions accurately.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure smooth daily operations.
- Engaged with customers, providing friendly service and addressing inquiries.
- Followed safety and health regulations while handling food products.
- Participated in training sessions to improve product knowledge and skills.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Organized and restocked supplies to support operations and team productivity.
- Resolved customer complaints in a professional manner.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained an organized work area to ensure efficient operations.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Educated customers on menu items, product ingredients and nutritional values.
- Checked expiration dates on all products before serving them to customers.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Education
High School Diploma -
Ocean City High School
Ocean City, NJSkills
- Cash handling
- Team collaboration
- Inventory management
- Customer service
- Food safety practices
- Time management
- Food preparation
- Flexible and adaptable
- Problem-solving
- Friendly, positive attitude
- Dependable and responsible
- Team management
- Computer skills
- Organizational skills
- Decision-making
- Critical thinking
- Supervision and leadership
- Conflict resolution
- Sales promotion
- Attention to detail
Timeline
Crew Member
Dunkin' Donut's
12.2024 - Current
High School Diploma -
Ocean City High School