Shawna Culley
Boise,ID
Summary
CONTACT Dedicated professional with experience in providing superior housekeeping services in a variety of industries, including hospitality, healthcare, and corporate. Expertise in leading and directing the activities of housekeeping staff, monitoring quality of work, and ensuring the highest standards of cleanliness and sanitation. Highly organized and detail-oriented with excellent time management, communication, and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Boise Senior High School, Continential Barber and Beauty School
01.1983
Executive Housekeeping Manager
Block 22 Hotels
06.2023 - Current
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Streamlined weekly cleaning schedule for 23 employees.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Maintained required records of work hours, budgets and payrolls.
Housekeeping Supervisor
Block 22 Hotels
08.2022 - 06.2023
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
Housekeeping Supervisor
Red Lion Hotels
04.2021 - 05.2022
- Scheduled and organized daily cleaning tasks for housekeeping staff
- Inspected vacant and cleaned rooms to verify best possible presentation to guests
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms
- Trained new employees on duties and responsibilities of department
- Monitored daily operations of housekeeping staff and provided feedback
- Established and implemented operational standards and procedures for housekeeping department
- Inventoried stock to verify available supplies and equipment in adequate amounts
- Obtained prospective checkouts and stayovers to prepare work assignments
- Investigated complaints about service and room cleanliness to take corrective action
- Coordinated activities with other departments to provide services in efficient and timely manner
- Planned and prepared employee work schedules.
- Advised managers, desk clerks, and admitting personnel of rooms ready for occupancy
- Purchased new equipment, supplies, and furnishings.
- Screened job applicants, and hired new employees.
- Ensured that supplies and equipment were available in adequate amounts
- Supervised in-house services, such as laundries, maintenance, and repair, dry cleaning and valet services
- Conferred with staff to resolve performance and personnel problems, and to discuss company policies
- Inspected vacant and cleaned rooms to verify best possible presentation to guests
- Supervised employees in daily process of cleaning vacant and stay-over guest rooms.
Assistant Manager
Spirit Halloween Stores
09.2020 - 09.2020
Housekeeping Supervisor
Oxford Suites
03.2001 - 07.2018
Inventory Supervisor
Wis International
06.2012 - 07.2018
Technical Support
Teleperformance, AT&T
01.2011 - 09.2011
- US
- Scheduled and organized daily cleaning tasks for housekeeping staff
- Inventoried stock to verify available supplies and equipment in adequate amounts
- Implemented safety protocols and trained housekeeping staff on proper cleaning techniques
- Investigated complaints about service and room cleanliness to take corrective action
- Trained new employees on duties and responsibilities of department
- Monitored daily operations of housekeeping staff and provided feedback
- Obtained prospective checkouts and stayovers to prepare work assignments
- Recommended and arranged for additional services, such as painting, repair work, renovations, and replacement of furnishings and equipment
- Old Shopko building on Broadway, Oversee employees while maintaining a clean and well stocked environment
- Meeting daily sales and charity contribution goals
- Closing down the store nightly including tills and bank deposits
- Oversee the housekeeping staff, inspect for quality control
- Take inventory, make daily assignments based on occupancy
- Assign work schedules and work with vendors to replenish supplies
- Lemhi st
- Ste.2, Operating computer systems, Programming and maintaining equipment
- Managing crews of up to 35 as well as payroll for each job.
CSR, DirectTv
07.2010 - 08.2010
Customer Service Representative
WDS Global
08.2007 - 10.2008
Qwest Corporation
09.2006 - 08.2007
Technical Support
Tangles Salon
01.1997 - 08.2006
- Verizon wireless, US
- For Iphones- Assisting callers with activations and issues with
- Assisting callers with AT&T calling plans,feature sales and troubleshooting services and devices
- Direct
- And service- Assisting customers with sales needs from what plans to purchase to the phones that fill their needs and budget
- Going over billing details finding solutions based on needs.
- N Meridian rd
- Meridian ID, ..business within a business
- Past jobs from working in radio, grocery shops, garden nurserys, food serivce, and retail stores
- I have experience with most computer programs and multiple windows at once
- Cashiering, sales, supervising shifts, scheduling and inventory
- Open-minded eager to learn and flexible in scheduling.
- Assisting customers on the phone with cellular problems for
- Having knowledge of plans and smart phones
- Blackberry to wireless aircards to troubleshoot.
Education
Cosmetology Licence - Cosmetology
Continental College of Beauty And Hair Styling
Boise, ID06.1993
Skills
- Staff Training
- Guest Relations
- Enforcing Safety Protocols
- Department Coordination
- Inventory Restocking
- Quality Improvement
- Microsoft Office
- Health and Safety Compliance
- Quality Assurance and Control
- Expense Tracking
- Payroll Understanding
- Applicant Screening and Hiring
- Job Assignments
- Maintain Records
Timeline
Executive Housekeeping Manager
Block 22 Hotels
06.2023 - Current
Housekeeping Supervisor
Block 22 Hotels
08.2022 - 06.2023
Housekeeping Supervisor
Red Lion Hotels
04.2021 - 05.2022
Assistant Manager
Spirit Halloween Stores
09.2020 - 09.2020
Inventory Supervisor
Wis International
06.2012 - 07.2018
Technical Support
Teleperformance, AT&T
01.2011 - 09.2011
CSR, DirectTv
07.2010 - 08.2010
Customer Service Representative
WDS Global
08.2007 - 10.2008
Qwest Corporation
09.2006 - 08.2007
Housekeeping Supervisor
Oxford Suites
03.2001 - 07.2018
Technical Support
Tangles Salon
01.1997 - 08.2006
Boise Senior High School, Continential Barber and Beauty School
01.1983
Cosmetology Licence - Cosmetology
Continental College of Beauty And Hair Styling
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