Hi, I’m
Shawna DeGroff
Baldwinsville,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
year of professional experience
Work History
Dunk & BrightClay, NY
Office Administrative Assistant/Sales Support
08.2022 - Current
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coached new employees on administrative procedures, company policies and performance standards.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
BURLINGTON COAT FACTORY, INCLiverpool, NY
Cashier
06.2021 - 08.2021
Job overview
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Processed checks, cash and credit purchases or refunds.
Coach OutletSyracuse, NY
Sales Associate/Cashier
11.2016 - 01.2017
Job overview
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via POS and MPOS systems, providing accurate charges and credits.
- Provided warranty information to customers purchasing covered items and services.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Helped customers complete purchases, locate items and join reward programs.
Victoria's Secret & PINKEast Syracuse, NY
Sales Associate/Cashier
08.2016 - 11.2016
Job overview
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments via POS and MPOS systems, providing accurate charges and credits.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
Education
Bryant And Stratton College - OnlineBuffalo, NY
Associate of Applied Science from Medical Administrative Assistant
12.2022
Charles W Baker High SchoolBaldwinsville, NY
High School Diploma
06.2014
Skills
- Work Task Prioritization
- Cash Register Operation
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Responding to Difficult Customers
- Order and Refund Processing
- Petty Cash Disbursement
- Document and File Management
- Multi-Line Telephone Systems
- Strong Organizational Skills
- Ease with Computers and Technology
- Multitasking and Time Management
- Office Equipment Operation
- Research and Analytical Skills
- Administrative Duties
- Correspondence Typing
Timeline
Office Administrative Assistant/Sales Support
Dunk & Bright
08.2022 - Current
Cashier
BURLINGTON COAT FACTORY, INC
06.2021 - 08.2021
Sales Associate/Cashier
Coach Outlet
11.2016 - 01.2017
Sales Associate/Cashier
Victoria's Secret & PINK
08.2016 - 11.2016
Bryant And Stratton College - Online
Associate of Applied Science from Medical Administrative Assistant
Charles W Baker High School
High School Diploma
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