SHAWNA DEMPSEY
Belford,NJ
Summary
To secure a challenging position in food service that has potential to provide opportunities for continued career growth in the business of food management & service.
A focused, motivated and reliable individual with excellent communication skills, sales, and food service experience. A responsible effective leader who communicates issues clearly and performs well in high volume and rapidly changing environments and stressful situations. Proven ability to work well under adversity.
Overview
22
22
years of professional experience
Work History
Acting General Mananger Busch Dining Hall
Rutgers University, Division Of Dining Services
New Brunswick, NJ
05.2022 - Current
- Manages one of the largest food service operations on campus, providing 20,000+ meals on a weekly basis.
- Manages commissary department that provides 1,000+ meals to all satellite retail operations.
- In charge of decision making & approving daily operational needs.
- In charge of overseeing the Associate manager, Chefs, Sous Chefs, and several supervisors job duties, assigning and delegating tasks, and formulate all schedules.
- Manage & formulates schedules 120+ employees.
- Handle all employee and manager personal issues, including Union relations.
- Assisted in development and implementation of policies, procedures and regulations for unit operations.
- Handled complaints from students, customers, and/or families. Immediately take steps for quick resolution and prevention of reoccurrence.
- In charge of managing labor costs including employee scheduling, approving payroll and overtime.
- Oversees efficient and cost effective food ordering, purchasing & inventory.
- Develops & approves weekly operating reports and oversee P&Ls
- Implemented operational strategies and effectively built customer and employee loyalty and relations.
Unit Manager of Retails Operations
Rutgers University, Division Of Dining Services
New Brunswick, NJ
01.2017 - 05.2022
- Promoted to Unit Manager of Retail Operations in 2017. Managed three locations including Cook Cafe and two franchises- Sbarro & Dunkin' Donuts
- Responsible for overseeing and implementing all daily procedures, duties, and systems required.
- Responsible for all food and non-food ordering.
- Maintained and controlled all inventory and labor costs.
- Responsible for the process of hiring, training, supervising, and terminations of all employees
- Formulates all employee and supervisor schedules.
- Responsible to oversee supervisors' job tasks and assign/delegate responsibilities & duties.
- Ensure quality & and quantity control, proper food storage & rotation, handling, and sanitation.
- Ensures and enforces all state, department, franchisee, & university policies and food safety procedures.
- Managed a large student board program of 60+ student workers.
- Compliant with a franchise policies and regulations.
- Franchise Monthly audits remain 90% or higher.
- Responsible for all administrative duties required including payroll, formulating & submitting weekly operating reports, cash transmittals/daily deposits, cash handling & reconciliation, and signing of on all billing and invoices.
- Responsible to place all facility service requests, maintenance requests, marketing, and IT requests.
- Experienced and trained in a number of point-of-sale systems, Online ordering programs, Self service kiosk system, and workforce payroll systems.
- Handled and resolved any customer or employee personal issues.
- Maintained and ensured exceptional and fast customer service
Associate & Production Manager Busch Dining Hall
Rutgers University, Division Of Dining Services
New Brunswick, NJ
08.2015 - 01.2017
- Responsible for all food purchase and ordering in high volumes including two student board dining halls, special dining events and catering on and off premise, commissary production for operations, Knightsbridge Cafe, Rutgers Golf Course Snack Bar, and Knight Wagon food truck.
- Oversees and controls such areas as food cost, inventory control, food storage, quality control, weekly forecasting, and customer satisfaction.
- Oversees food processing operations to ensure adherence to safety and health regulations and consumption.
- Worked to improve overall organization and maintain all health standards in accordance with state and federal laws and regulation.
- Oversees kitchen activity including supervising Chef Managers and kitchen staff.
- Oversees & assist in managing all dining hall supervisors and 120+ employees assigned to unit.
- Responsible for special event food ordering and execution -
- Administrative experience with developing & approval of payroll, operating reports and cash transmittals.
- Responsible for cash handling at times and signing off on all billing and invoices
- Knowledge of a number of point-of-sale systems, food pro- food ordering system, and Kronos workforces and payroll system.
Dining Hall Supervisor
Rutgers University, Division Of Dining Services
New Brunswick, NJ
03.2011 - 12.2015
- Food service professional with administrative, operations, customer service, and management experience.
- Managed daily front-of-house operations and customer relations.
- Supervise 100+ staff members.
- Assisted in processes of interviewing, hiring, training, motivating, and terminating.
- Developed employee daily assignments and responsibilities.
- Communicated and enforced department policies and food safety policies and procedures
- Assisted in formulating schedules for 100+ employees and handled any schedule conflicts.
- Managed and resolved employee personal issues.
- Acquired Serve Sare food safety certification and first aid certification.
- Participated in several management training courses and received management training certifications.
- Followed & enforced safety, health and sanitation guidelines.
- Maintained clean, safe and hazard-free work environment.
- Monitored food preparation, production and plating for quality control.
- Handled any student customer complaints and/or questions.
Event Banquet & Catering Manager
Dan-Rob Restaurant Associates
Highlands, NJ
01.2008 - 03.2011
- Responsible for selling, scheduling and orchestrating all private events.
- Develop and write proposals and event contracts in-line with client needs/preferences.
- Supervise staff performance to ensure a successful event.
- Responsible for accounting and billing activities for all events.
- Generated sales for over 350 events
- In 2009 and 2010 my team and I achieved the highest level or dollar value of banquet sales in the nine years the business had operated.
- Managed administrative logistics of events planning, event booking and event promotions.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
Restaurant Manager
Dan-Rob Resaturant Associates
Highlands , NJ
01.2007 - 03.2011
- Manage day-to-day operations: productivity, accounts receivable, point of sale systems, etc.
- Inventory control.
- Develop, communicate, and enforce corporate policies and procedures.
- Responsible for staffing including: hiring, training, motivating, and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Mediate and resolve problems or issues with employees and customers without sacrificing customer relations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled daily cash and credit card transactions to maintain accurate records.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Server I Bartender
Dan-Rob Restaurant Associates
Highlands, NJ
01.2003 - 01.2011
- Provide exceptional and consistent customer service.
- Responsible for training of new employees.
- Multi-task in a fast pace working environment.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Bachelor of Science - Business Administration And Management
Monmouth University
West Long Branch, NJ01.2010
Timeline
Acting General Mananger Busch Dining Hall
Rutgers University, Division Of Dining Services
05.2022 - Current
Unit Manager of Retails Operations
Rutgers University, Division Of Dining Services
01.2017 - 05.2022
Associate & Production Manager Busch Dining Hall
Rutgers University, Division Of Dining Services
08.2015 - 01.2017
Dining Hall Supervisor
Rutgers University, Division Of Dining Services
03.2011 - 12.2015
Event Banquet & Catering Manager
Dan-Rob Restaurant Associates
01.2008 - 03.2011
Restaurant Manager
Dan-Rob Resaturant Associates
01.2007 - 03.2011
Server I Bartender
Dan-Rob Restaurant Associates
01.2003 - 01.2011
Bachelor of Science - Business Administration And Management
Monmouth University
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