Shawna Deras
Las Vegas,NV
Summary
Loan Processor Supervisor at First Fidelity Mortgage with extensive experience in risk evaluation and relationship management. Proven expertise in loan and mortgage processes, consistently achieving targets through strong communication and teamwork. Skilled in navigating high-pressure environments to drive operational success and enhance client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Loan Processor Supervisor
First Fidelity Mortgage
Account Manager
NF SERVICES
San Francisco, CA
03.2014 - Current
- Enhanced client retention rate through exceptional customer service and proactive needs assessment.
- Established strong relationships with clients, ensuring swift response to inquiries and concerns.
- Managed diverse account portfolio, facilitating effective communication and problem resolution.
- Resolved escalated issues, safeguarding valuable client relationships and preventing potential losses.
- Conducted regular account reviews to pinpoint improvement opportunities and sustain success.
- Collaborated with sales team to identify upsell opportunities, expanding client base.
- Negotiated favorable contract terms with clients, benefiting both parties.
- Created clear communication channels between clients and internal teams for seamless project execution.
Education
Magnolia High School
Anaheim, CASkills
- Loan and mortgage expertise
- Risk evaluation skills
- Goal achievement strategies
- Communication effectiveness
- Active listening techniques
- Teamwork and collaboration
- Organizational abilities
- Adaptability skills
- Decision-making processes
- Relationship building with clients
Timeline
Account Manager
NF SERVICES
03.2014 - Current
Loan Processor Supervisor
First Fidelity Mortgage
Magnolia High School