Shawna Dixon
Cabot,AR
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freight Dispatcher
Dean Transport
Cabot, AR
06.2023 - Current
- Dispatcher for two trucks and problem-solving issues with loading, unloading and dealing with brokers.
- Planned, assigned and directed [Number] fleet drivers to promote successful deliveries and excellent customer service.
- Developed relationships with key suppliers to ensure quality service at competitive prices.
- Prepared invoices for payment collection from customers after completion of shipment process.
- Maintained records of all shipments including tracking numbers, insurance certificates, bills of lading.
- Scheduled trucks for loading and unloading at various locations.
- Resolved disputes between customers and carriers regarding shipment issues.
- Negotiated rates with vendors for services related to freight shipping.
- Created reports to track delivery times, routes and costs.
Office Manager
Beacon Truck Repair
Searcy, AR
06.2023 - Current
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
Sales Associate
Road Ranger, LLC
Brinkley, AR
01.2023 - 05.2023
- Customer service, cash handling, stocking and planning.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
Associate
Goodwill Industries
Jacksonville, AR
08.2022 - 11.2022
- Sorting donations and customer service
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Sales Representative and Assistant to Management
Kirk's service and tire
Cabot, AR
08.2020 - 02.2022
- Customer service, sales, invoicing, filing, answering phones, and assistant to owner.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Generated new sales leads through cold calling and networking activities.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Fostered relationships with customers to expand customer base and retain business.
- Researched competitors' products, prices, and sales techniques.
- Cleaned shelves, counters and tables to maintain organized store.
- Collaborated with other departments such as marketing, finance, logistics.
- Improved overall customer purchasing experiences to promote steady revenue.
Subway Shift Leader
Subway
Cabot, AR
01.2019 - 06.2020
- Customer service, maintaining crew, and leading shifts.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Manager
Sufficient Grounds
Little Rock, AR
04.2018 - 01.2019
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Bank Teller
National bank of Arkansas
North Little Rock, AR
03.2017 - 04.2018
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Performed cash handling duties including counting currency, coins and checks.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Explained bank services, financial products and applicable fees to customers.
- Provided assistance to other tellers during peak business hours as needed.
- Responded and assisted customers with account inquiries and updates.
- Followed strict compliance guidelines when completing financial transactions for customers.
Education
college diploma - Medical coding and billing
Remington College-Little Rock Campus
01.2009
Skills
- Microsoft Word
- Customer service
- Sales Management
- Medical coding
- Management
- Typing
- Computer literacy
- Clerical Experience
- QuickBooks
- Customer support
- Windows
- Communication skills
- Sales
- Microsoft Office
- Organizational skills
- Shift management
- Cash handling
- Marketing
- Accounting
- Freight
- Accounts receivable
- Microsoft Access
- Clerical experience
- Cash register
- Sales management
- Medical terminology
- Medical records
- Computer skills
- Microsoft Excel
- Writing skills
- Anatomy knowledge
- Succession planning
- Microsoft Outlook
- Negotiation
- Customer retention
- Data entry
- Logistics
- Dispatching
- Office experience
- Filing
- Research
- Retail sales
- Office management
- Accounts payable
- Transcription
- Sales support
- Human Resources
- Human resources
- Personal assistant experience
- Market research
- Phone etiquette
- Time management
- Data analysis skills
- Budgeting
- Program management
- Social media management
- 10 key typing
- Software troubleshooting
- Administrative experience
- English
- Help Desk
- Team management
- Project coordination
- Computer operation
- Staff Management
- Billing
- Compliance Monitoring
- Office Management
- Administrative Support
- Customer Service
- Data Entry
- Document Management
- Clerical Support
- Mail Handling
- Performance Improvement
- Banking Operations
- Report Preparation
- Scheduling
- Credit and Collections
- Organizational Skills
- Relationship Building
- Customer Relations
- Stress Tolerance
- Route Planning Expertise
- Effective Multitasking
- Deadline Management
- Route Planning
- Logistics Management
- Team Collaboration
- Documentation and Paperwork
- Critical Decision-Making
- Fleet Operations
- Company Procedures
- Dispatch of Drivers
- Oral and Written Communications
- Telephone Etiquette
- Geographical Knowledge
- Documentation Management
- Information Research
- Financial Management
- Expense Tracking
- Team Leadership
- Project Management
- Complex Problem-Solving
- Verbal and Written Communication
- Time Management
- Cash handling expertise
Certification
Driver's License
Timeline
Freight Dispatcher
Dean Transport
06.2023 - Current
Office Manager
Beacon Truck Repair
06.2023 - Current
Sales Associate
Road Ranger, LLC
01.2023 - 05.2023
Associate
Goodwill Industries
08.2022 - 11.2022
Sales Representative and Assistant to Management
Kirk's service and tire
08.2020 - 02.2022
Subway Shift Leader
Subway
01.2019 - 06.2020
Manager
Sufficient Grounds
04.2018 - 01.2019
Bank Teller
National bank of Arkansas
03.2017 - 04.2018
college diploma - Medical coding and billing
Remington College-Little Rock Campus
Similar Profiles
William LeBlancWilliam LeBlanc
Over the Road Truck Driver at Dean Transport LLCOver the Road Truck Driver at Dean Transport LLC
Timothy TanleyTimothy Tanley
Operations Manager at Dean Illinois Dairies LLC—Dean Foods CompanyDFAOperations Manager at Dean Illinois Dairies LLC—Dean Foods CompanyDFA
Sheila KaneSheila Kane
RN Case Manager III at Dean Health Plan; Dean Health Plan by MedicaRN Case Manager III at Dean Health Plan; Dean Health Plan by Medica
Richard BassRichard Bass
Field Service Engineer / FE Team Leader at GE HealthcareField Service Engineer / FE Team Leader at GE Healthcare
Chandler TiptonChandler Tipton
Service Technician/Installation Technician at Omega Solar EnergyService Technician/Installation Technician at Omega Solar Energy