Shawna Duvall
Lancaster,CA
Summary
Dependable Job Title offering Number years of expertise in mailing letters and packages to recipients all over world. Highly attuned to customers' varying needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings. Customer-focused Job Title with more than Number years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services. Experienced Job Title with expertise in operating automated mail processing equipment to sort incoming and outgoing mail. Proficient in collating, bundling and transferring mail for delivery.
Overview
34
34
years of professional experience
Work History
Graveyard Shift
G&M Oil
04.2021 - 11.2021
- Improved team efficiency by implementing streamlined processes for graveyard shift tasks.
- Assisted in the development of policies and procedures specifically tailored to meet the unique challenges faced by graveyard shift employees, fostering a more cohesive work environment.
- Ensured timely food delivery for graveyard shift diners, contributing to a positive dining experience.
- Managed the graveyard shift efficiently, ensuring smooth handovers between shifts for uninterrupted operations.
- Ensured accurate record-keeping through meticulous organization of receipts, vouchers, coupons, and other financial documents related to transactions during the graveyard shift hours.
- Supported efficient breakdown and cleanup processes at the end of each shift, preparing for seamless transitions between meal services.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash transactions responsibly, accurately counting change and maintaining a balanced till at the end of each shift.
- Adhered to company safety protocols at all times, resulting in zero workplace accidents during third shift stocking duties.
- Enhanced customer experience by providing prompt and courteous service during busy shifts.
- Ensured accurate financial reporting by consistently balancing the cash drawer at the end of each shift.
- Managed time effectively across multiple responsibilities including stocking shelves balancing registers at the end of each shift.
Caregiver
Child Resource Center
09.2012 - 11.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Assisted with daily living activities, running errands, and household chores.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Warehouse Clerk
Radial Warehouse
04.2020 - 09.2021
- Kept warehouse up to safety and health regulations at all times.
- Completed cycle counts and monthly inventory.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Improved efficiency with quick and accurate loading of boxes.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
Mail Processing Clerk
UPSMI Fontana
04.2022 - 05.2024
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
- Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Demonstrated adaptability by quickly learning new technologies and processes introduced into daily operations for increased effectiveness.
- Delivered consistent performance under pressure during peak mailing seasons, effectively managing increased volumes without compromising service quality or efficiency.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
- Conducted routine maintenance on mail processing machines, ensuring consistent uptime and reducing the need for costly repairs or replacements.
Package Handler
FedEx Ground
05.2018 - 12.2019
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Sales Secretary, Repo Accountant
Rent A Center
04.1990 - 06.1992
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Maintained up-to-date knowledge on professional accounting standards to manage financial recordkeeping.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Managed cash flow effectively, ensuring all company liabilities were met in a timely manner and surplus funds were invested wisely.
- Maintained accurate records of fixed assets, including acquisition costs, depreciation schedules, and current values for insurance purposes.
- Maintained integrity of general ledger and chart of accounts.
- Developed financial models to assess and analyze financial performance of clients.
- Diminished outstanding debts by analyzing accounts for issues.
Education
La Puente School District
H'l&h School Dlploma -
Shawna DUVALL
01.1989
Skills
- Problem-solving skills
- Accuracy and Precision
- Work independently
- Workplace Safety
- Labeling and Packaging
- Handling and sorting mail
- Package handling
- Mail distribution
- Sorting Techniques
- Team Collaboration
- Document Scanning
Personal Information
- Date of Birth: 10/31/1970
- Gender: Female
- Nationality: White
- Marital Status: UnMarrled
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Mail Processing Clerk
UPSMI Fontana
04.2022 - 05.2024
Graveyard Shift
G&M Oil
04.2021 - 11.2021
Warehouse Clerk
Radial Warehouse
04.2020 - 09.2021
Package Handler
FedEx Ground
05.2018 - 12.2019
Caregiver
Child Resource Center
09.2012 - 11.2021
Sales Secretary, Repo Accountant
Rent A Center
04.1990 - 06.1992
La Puente School District
H'l&h School Dlploma -
Shawna DUVALL
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