Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Edwards

Ludington,MI

Summary

Hardworking Inventory Specialist bringing 26 years of retail experience. Driven to maximize customer engagement and sales revenues. Organized and resourceful team player. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic Inventory Specialist willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

26
26
years of professional experience

Work History

Inventory Specialist

Walgreens
04.2021 - Current
  • Monitored and adjusted inventory levels to meet customer needs and demands.
  • Completed stock inventories to identify and address issues negatively impacting controls.
  • Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
  • Completed inventory accounts to keep records current and promote accurate ordering.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
  • Picked and packed order items.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Interacted with guests in friendly and knowledgeable way.
  • Stocked designated items on shelves, end caps and displays.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Greeted store customers and discussed needs.
  • Greeted customers and directed to requested products.
  • Maintained store assets with effective loss prevention strategies.
  • Recorded daily activities for inventory control.
  • Completed physical inventory counts each month.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery

Assistant Store Manager

Walgreens
01.2016 - 04.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Created and maintained safe and secure work environments for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Shift Leader

Walgreens
05.2012 - 01.2016
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Cosmetic Beauty Advisor

Walgreens
04.2007 - 05.2012
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Offered make-up tips and popular tutorials in alignment with latest trends.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Protected store assets and inventory via loss prevention procedures.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Processed payments, entering sales in register for prompt customer service.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Maintained counter and display areas for cleanliness and organization.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Trained new staff in product knowledge and customer service protocols.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Photo Lab Technician

Walgreens
01.1999 - 04.2007
  • Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
  • Assessed customer needs and examined order contents to identify processing requirements and timelines.
  • Operated photo department cash register to scan items and process checks and credit card transactions.
  • Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
  • Changed water and air filters on photo equipment to keep equipment in optimum condition.
  • Developed and processed film and picture CDs and restored photos using [Software].
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Displayed originality while utilizing [Software] to help customers create unique photo products.
  • Performed daily maintenance and cleaning of photographic processing equipment, promoting continued functionality.
  • Maintained lab printers and processing equipment, ensuring proper functioning for each shift.
  • Provided high level of assistance to customers regarding special photo projects.
  • Processed and handled film, negatives and prints in accordance with quality standards.
  • Developed film and produced prints according to customer specifications.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Accepted and completed in-person and online orders for photographs and photo merchandise.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
  • Updated tags, displays and signage for special promotions.

Cashier

Walgreens
11.1997 - 01.1999
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Checked personal identifications during alcohol and tobacco sales.
  • Set up new sales displays each week with fresh merchandise.

Education

No Degree - General Business

Davenport University
Grand Rapids, MI

Skills

  • Financial Reporting
  • Cycle Counts
  • Audit Counts
  • Attention to Detail
  • Stocking and Organization
  • Inventory Replenishment
  • Time Management

Timeline

Inventory Specialist

Walgreens
04.2021 - Current

Assistant Store Manager

Walgreens
01.2016 - 04.2021

Shift Leader

Walgreens
05.2012 - 01.2016

Cosmetic Beauty Advisor

Walgreens
04.2007 - 05.2012

Photo Lab Technician

Walgreens
01.1999 - 04.2007

Cashier

Walgreens
11.1997 - 01.1999

No Degree - General Business

Davenport University

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Shawna Edwards