Shawna Ehrhardt
Waco,TX
Summary
Driven professional with extensive experience in bookkeeping and administrative roles, notably at Phasor Engineering LLC. Excelled in establishing QuickBooks systems, enhancing payroll accuracy, and streamlining financial processes. Demonstrated exceptional complaint resolution and call management skills, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in both payroll administration and de-escalation techniques, contributing to a productive and harmonious remote work environment.
Overview
7
7
years of professional experience
Work History
Remote Bookkeeper
Phasor Engineering LLC
05.2022 - Current
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed payroll for 45 employees and maintained detailed records of procedures.
- Reviewed and filed financial documents, coded 600+ monthly accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained accounting department remotely
Administrative Assistant / Bookkeeper
Belay
01.2021 - 06.2024
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions. All aspects of job handled online via email and phone.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Addressed and resolved customer service issues remotely via email, text, and phone calls.
Call Center Representative
Arise
02.2020 - 02.2024
- Met customer call guidelines for service levels, handle time and productivity of 25+ calls an hour.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Worked from home remotely - maintained quite and professional work environment
Dispatcher
JD Precision Plumbing Services
01.2018 - 02.2020
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing, and tracking of 25 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Education
Some College (No Degree) - Accounting And Business Management
Lone Star College System
Spring, TXSkills
- Payroll Administration
- Accounting
- Bookkeeping Software
- Inventory Tracking
- Call Management
- Complaint resolution
- Data Entry
- De-Escalation Techniques
- Live chat support
- Payment Processing
Timeline
Remote Bookkeeper
Phasor Engineering LLC
05.2022 - Current
Administrative Assistant / Bookkeeper
Belay
01.2021 - 06.2024
Call Center Representative
Arise
02.2020 - 02.2024
Dispatcher
JD Precision Plumbing Services
01.2018 - 02.2020
Some College (No Degree) - Accounting And Business Management
Lone Star College System
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