Summary
Overview
Work History
Education
Skills
Timeline
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Shawna Ellena

Rowlett,TX

Summary

Seasoned Bar Manager , Bartender and Server with a proven track record enhancing customer service and boosting revenue through innovative promotions and specialty drinks. Expert in beverage preparation and dining room management, demonstrating exceptional communication skills and a commitment to responsible alcohol service.

Overview

15
15
years of professional experience

Work History

Bartender

One Nostalgia
06.2015 - Current
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Assisted with inventorying beverage stock and bar supplies.

Managing Partner & Bartender

Alibis Sports Bar
02.2014 - 03.2015
  • Analyzed and presented financial standings and cost effectiveness to other partners and investors.
  • Established and implemented business procedures and process improvements.
  • Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
  • Scheduled 5-10 restaurant workers daily and filled in for shifts.
  • Oversaw divisional marketing, advertising and new product development.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Managed financial, operational and human resources to optimize business performance.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Built relationships with vendors to manage orders and negotiate costs.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Bar Manager

The Madelyn Nyc
10.2011 - 01.2014
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Recruited, hired and trained staff on bar practices, customer service standards
  • Consulted with NYC club and promoters to organize special events and promotions.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
  • Improved customer service rankings by resolving issues quickly and accurately.

Bartender & Server

Vero Uptown
04.2009 - 10.2011
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Followed strict recipes and drink measurements to minimize product used.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Served high customer volumes during special events, nights, and weekends.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

Associate of Arts - Visual Merchandising & Design

Wade College
Dallas, TX
06.2002

Skills

  • Beverage Preparation
  • Health codes compliance
  • Food Service
  • Basic accounting
  • Payment Processing
  • Suggestive Selling
  • Menu Memorization
  • Dining room management
  • Customer service expertise
  • Customer Service
  • Wine and liquor knowledge
  • Group reservations management
  • Order Management
  • Clear and effective communication

Timeline

Bartender

One Nostalgia
06.2015 - Current

Managing Partner & Bartender

Alibis Sports Bar
02.2014 - 03.2015

Bar Manager

The Madelyn Nyc
10.2011 - 01.2014

Bartender & Server

Vero Uptown
04.2009 - 10.2011

Associate of Arts - Visual Merchandising & Design

Wade College

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Shawna Ellena