Summary
Overview
Work History
Education
Skills
Timeline
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Shawna Eubanks

Shawna Eubanks

Parker,AZ

Summary

  • Reliable cashier with strengths in customer relations and problem-solving. Team player offering several years of experience. Adept at sorting through expired products,take inventory of stock reorder products, check in all products from vendors and check for quality. resolve team conflicts. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Enthusiastic cashier with proven leadership talents and relationship-building skills gained during 10 years of experience in fast paced settings. Proficient in operating registers, processing payments and maintaining store security. Highly organized, responsible and resourceful. Many years of stocking and tracking product and checking all inventory and invoices for vendors associated with our company. Experience with current POS system and handheld scanner. Knowledge of equipment and proper cleaning routines, acquired food handler card and food born illnesses. Cover any team members on sick days or stay later to assist the team when under staffed and overly busy.

Overview

3
3
years of professional experience

Work History

Cashier

Terrible Herbst Car Wash
Parker, Arizona
10.2022 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register to record transactions accurately and efficiently.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Learned duties for various positions and provided backup at key times.

Cashier Team Lead

McDonald's
Parker , Arizona
02.2022 - 10.2024
  • Monitored cashier performance, providing feedback as needed.
  • Trained new cashiers on proper use of registers and store policies.
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Processed refunds and exchanges according to company policy.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Stocked shelves with merchandise when needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Reconciled cash register tills and prepared deposits for bank drop offs.
  • Assisted customers with their orders, answered questions about menu items, and took accurate payment information.
  • Operated the point of sale system to process payments from customers quickly and accurately.
  • Verified customer identification when accepting checks or credit cards.
  • Counted money in the cash drawer at the beginning and end of shifts to ensure that amounts were correct.
  • Ensured compliance with all applicable health codes regarding food handling procedures.
  • Balanced daily transactions against total sales receipts at end of shift for accuracy purposes.
  • Prepared special orders for customers upon request in a timely manner.
  • Greeted incoming guests warmly and provided them with menus or specials when appropriate.
  • Demonstrated knowledge of restaurant's menu items, ingredients, preparation methods, pricing structure, discounts, promotions.
  • Managed multiple tasks efficiently including taking orders, preparing drinks and food items, ringing up customers' purchases.
  • Handled all cash transactions accurately according to established procedures.
  • Assisted fellow employees in completing various tasks during busy periods or when short-staffed.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered customers' questions and provided information on store procedures or policies.
  • Built and maintained productive relationships with employees.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained work area and kept cash drawer organized.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Cleaning Supervisor

The last resort hotel
Parker , Arizona
10.2022 - 06.2023
  • Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
  • Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
  • Created weekly schedules for staff members to ensure proper coverage in all areas.
  • Assisted with training new employees on safety protocols, cleaning techniques, and job duties.
  • Provided guidance and support to team members when needed or requested.
  • Ensured that all required health, safety, sanitation regulations are followed by staff members.
  • Developed procedures for maintaining high standards of cleanliness in public spaces such as restrooms, lobbies, hallways.
  • Resolved customer complaints promptly and efficiently while ensuring a positive experience.
  • Updated policies and procedures related to cleaning services in order to remain compliant with industry regulations.
  • Collaborated with management teams on various projects relating to facilities upkeep and hygiene.
  • Scheduled routine deep cleans for specific areas within the facility according to established guidelines.
  • Adhered to company policies and procedures while upholding safety standards in accordance with OSHA regulations.
  • Investigated unusual odors or stains in order to determine the best course of action for removal or remediation.
  • Provided assistance during emergency situations such as floods or fires when necessary.
  • Ensured compliance with state and federal laws pertaining to hazardous waste disposal methods and practices.
  • Practiced safe work habits and wore protective safety equipment.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Sustained safety protocols to support proper and cost-effective equipment and material usage.
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Communicated guest service scores to drive improvement and higher guest satisfaction.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Polished furniture and room accessories to keep all areas bright and fresh.
  • Established and enforced procedures and work standards, promoting team performance and safety.
  • Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
  • Communicated with maintenance team on damages to repair.
  • Swept and damp-mopped private stairways and hallways.
  • Mixed water and detergents or acids to prepare cleaning solutions.
  • Reported damage or theft of hotel property to management.

Kitchen Attendant

Sundance saloon
Parker , Arizona
02.2022 - 12.2022
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Supervised and trained kitchen staff on proper preparation techniques.
  • Checked quality of ingredients before use in order to ensure freshness.
  • Ensured that all food was cooked at the correct temperature and stored correctly.
  • Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
  • Adjusted seasonings of dishes during cooking process in order to enhance flavors.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Organized storage areas for efficient usage of space.
  • Resolved customer complaints regarding food quality or services provided.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
  • Chopped, diced and sliced vegetables and fruit ahead of rush periods.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Grilled and deep fried various foods from meats to potatoes.
  • Prepared and served meals by reviewing recipes and combining and cooking ingredients.
  • Replenished food items from inventory and rotated ingredients.
  • Retained consistent quality and high accuracy when preparing identical dishes every day.
  • Coordinated orders to expedite food from kitchen according to cook time and delivery time.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Set up and performed initial prep work for soups, sauces and salads.
  • Managed portion control using correct utensils during preparation and plating.
  • Took inventory counts before and after shifts to complete food inventory or storage sheets.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
  • Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
  • Set up work stations prior to opening to minimize prep time.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Received and stored food and supplies.
  • Checked quality of food products to meet high standards.
  • Checked completed orders for correct quantity and quality.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Made meals in accordance with company standards and requirements.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Handled advanced thawing and food pre-preparation for upcoming meals.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Executed proper techniques when preparing menu item ingredients.
  • Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Distributed food to service staff for prompt delivery to customers.
  • Requested supplies and equipment orders, explaining needs to managers.

Education

Bachelor of Arts - Cosmetology

Chaffey College
Rancho Cucamonga, CA
03-2001

Some College (No Degree) - Applied Psychology

California State University - Fullerton
Fullerton, CA

Skills

  • Laundry storage and distribution
  • Laundry folding
  • Linens Management
  • Machine Maintenance
  • Detergent and additive expertise
  • Laundry room processes
  • Laundry equipment settings
  • Housekeeping support
  • Machinery Operation
  • Drawer balancing
  • Cash Register Operation
  • Product restocking
  • ID Verification
  • Customer Assistance
  • Cash Handling
  • Payment Processing
  • Payment Collection
  • Customer Service
  • Returns processing
  • Daily Reporting
  • Point-of-sale system operation
  • POS Systems
  • Liquor Law Compliance
  • Spirit, wine, and beer expertise
  • Conflict Resolution
  • Order Packaging
  • Cash Management
  • Complex Problem-Solving
  • Inventory Control
  • Money Handling
  • Loyalty Program Promotion
  • Retail Merchandising
  • Laundry storage and distribution
  • Guest inquiries
  • Payment posting
  • Regulatory Compliance
  • Cash Drawer Balancing
  • Time management skills
  • Refunds and exchanges
  • Staff Mentoring
  • Currency counting
  • Inventory Management
  • Report Preparation
  • Cash handling expertise
  • Liquor regulations and compliance
  • Records Maintenance
  • Cash handling and management
  • Identification checks
  • Point of Sale proficiency
  • POS system operations
  • Reports and documents
  • Loss Prevention
  • Cleaning and sanitizing
  • Sales expertise
  • Merchandise Restocking
  • Point of sale operation
  • Product Knowledge
  • Organizational abilities
  • Written and verbal communication
  • Customer Relations
  • Purchase assistance

Timeline

Cashier

Terrible Herbst Car Wash
10.2022 - Current

Cleaning Supervisor

The last resort hotel
10.2022 - 06.2023

Cashier Team Lead

McDonald's
02.2022 - 10.2024

Kitchen Attendant

Sundance saloon
02.2022 - 12.2022

Bachelor of Arts - Cosmetology

Chaffey College

Some College (No Degree) - Applied Psychology

California State University - Fullerton

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Shawna Eubanks