Shawna Evans
Estill Springs,TN
Summary
Hardworking and reliable worker with strong ability in customer service and inventory. Offering respect, courtesy and dedication. Highly organized, proactive and punctual with team-oriented mentality. Able to lift up to 60 lbs. more if team lifting. Able to carry out duties in a timely manner. Trained in Medical Office Admin. through an online degree. Trained and Certified Nursing Assistant at NHC Tullahoma, TN. Spouse of a United States Marine Corps honorably discharged in 2016.
Overview
8
8
years of professional experience
Work History
Golf Pro Shop Assistant
Arnold AFB Golf Course
Tullahoma, TN
04.2022 - Current
- Greeted customers and answered their questions regarding the golf course and pro shop.
- Assisted in stocking shelves with new merchandise, such as golf clubs and apparel.
- Organized inventory of products to ensure accurate record keeping.
- Processed payments for green fees, cart rentals, and other services rendered.
- Assisted customers in selecting appropriate equipment for their skill level.
- Performed light cleaning duties within the pro shop area on a daily basis.
- Maintained records of customer purchases and tracked member loyalty points.
- Created promotional materials to advertise upcoming events at the golf course.
- Managed tee times and reservations for members and guests of the facility.
- Handled incoming phone calls from current or prospective members of the facility.
- Inspected rental equipment prior to each use by customers.
- Assisted with organizing tournaments and special events held at the golf course.
- Monitored usage of range balls to ensure that there was always adequate supply.
- Operated cash register accurately and efficiently to complete transactions quickly.
- Reconciled receipts against sales reports on a daily basis to verify accuracy.
- Resolved customer issues courteously while maintaining a professional demeanor.
- Communicated regularly with management regarding any changes or updates needed.
- Developed relationships with regulars through friendly conversation during shifts.
- Trained new employees on proper procedures related to working in the pro shop.
- Assisted golf course personnel with daily operations.
- Collaborated with management and coworkers to deliver exceptional service and maintain patron loyalty.
- Performed daily closing functions and maintained accountability for shift-closing reports.
- Promoted golf products and accessories and utilized upselling to increase sales.
- Verified completion of daily assignments in alignment with golf shop standards.
- Monitored golf shop operations to enforce adherence to equipment and purchase policies.
- Escalated complaints to management and followed through to verify resolution.
- Processed rental returns or merchandise return transactions and issued proper credit.
- Modeled professional conduct and safety awareness across facility grounds.
- Attended daily meetings and contributed ideas for improvement.
- Greeted customers to determine wants or needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended merchandise to customers based on needs and preferences.
- Cleaned shelves, counters and tables to maintain organized store.
- Recommended, selected and located merchandise based on customer desires.
- Organized store by returning merchandise to proper areas and restocked displays.
- Prepared merchandise for purchase or rental.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Described merchandise and explained use, operation and care.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
Sales Clerk
Interstate Liquors
Manchester, TN
03.2019 - 07.2022
- Responded to customer questions about products and services.
- Prepared products by adding tags and readying pallets for restocking.
- Greeted customers upon entrance and handled cash and credit transactions.
- Put new merchandise on shelves and racks in attractive arrangements.
- Removed expired and overripe items to provide freshest options and eliminate health risks.
- Assessed floor displays to restock merchandise.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Assisted customers with product, promotion, and policy information.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Processed payments and bagged items for customer check out.
- Supported customers by phone regarding store operations, products, promotions and orders.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Pushed carts and loaded customer purchases into vehicles.
- Updated pricing and sales signs to promote merchandise.
- Secured products during transport to prevent damage.
- Facilitated inventory and stock management to replenish inventories and minimize excess.
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
- Maintained current and accurate inventory with cycle counts and audits.
- Followed instructions to properly arrange merchandise items.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Identified and quickly handled spill clean-up.
Professional Dog Groomer
Pawsatively Purrfect
Manchester, TN
01.2016 - 04.2022
- Bathed and dried dogs of all sizes, breeds, and temperaments.
- Cleaned ears, trimmed nails, plucked hair from ear canals, and brushed teeth.
- Used scissors to trim fur around the face, feet, and tail area in accordance with breed standards or customer requests.
- Performed minor medical procedures such as gland expression and flea treatments.
- Provided customers with information on proper dog grooming techniques and pet health care advice.
- Maintained cleanliness of work areas by sanitizing equipment after each use.
- Scheduled appointments for clients using online software programs.
- Consulted with veterinarians regarding the health conditions of dogs being groomed.
- Kept detailed records of services performed for each animal client.
- Advised customers on appropriate shampoos, conditioners, colognes, and other products for their pets' needs.
- Assisted in resolving any customer complaints or concerns efficiently and professionally.
- Ensured safety of animals at all times by following established safety protocols.
- Developed positive relationships with clients to ensure repeat business opportunities.
- Handled cash transactions accurately when accepting payment from customers.
- Educated customers on proper dog nutrition habits to promote overall pet health.
- Monitored inventory levels of supplies necessary to perform grooming services.
- Supervised apprentice groomers during daily operations.
- Ordered additional supplies as needed to maintain adequate stock levels.
- Researched new trends in dog grooming industry to stay up-to-date on best practices.
- Organized promotional events such as adoption drives or fundraisers that benefit local animal shelters.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Delivered excellent service to pet owners to drive repeat business.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Cared for pets during owners' absences.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Walked animals outside to avoid accidents in play areas or bedding.
- Provided adequate attention and consistent oversight to vacationing pets to promote high level of care.
- Treated superficial wounds and called in veterinarian assistance for more complex concerns.
- Walked dogs while enforcing good behavior and manners.
- Promoted optimal animal health by feeding and watering on regular schedule.
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
- Played with dogs and cats to maintain socialization and reduce stress.
- Maintained clean and orderly play yards, kennels and cages.
- Walked and exercised dogs during owner absences.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Assessed animals for injury and illness.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Scheduled grooming and veterinary appointments for animals.
Education
High School Diploma -
Coffee County Central High School
Manchester, TN05.2009
Skills
- Stock Replenishment
- Upselling Strategies
- Social Media Promotion
- Event Planning Assistance
- Communication Abilities
- Membership Sales
- Loss Prevention
- Cash Handling
- Customer Assistance
- Product Knowledge
- Inventory Management
- Payment Processing
- Retail Merchandising
- Store Organization
- Networking Abilities
- Brand Promotion
- Product Merchandising
- Product and Service Sales
- Organizational Skills
- Marketing Strategies
- Sales Records Management
- Ability to Lift 40 Pounds
- Speech Clarity
- Adaptability and Flexibility
- Store Opening and Closing
- Cash Drawer Management
- Self Motivation
- Product Demonstrations
- Computer Proficiency and Microsoft Office
- Security Practices
- Decision-Making
- Item Ticketing and Pricing
- Merchandise Rentals
- Interpersonal Skills
- Staff Support
- Merchandising and Display
- Sales Expertise
- Active Listening
- Problem-Solving
- Documentation and Reporting
- Continuous Improvement
- Register Opening and Closing
- Analytical Thinking
- Task Prioritization
- Problem-Solving Abilities
- Team Cooperation
- Relationship Building
- Sales and Promotions
- Team Building
- Problem-Solving Aptitude
- Excellent Communication
- Store Policies and Procedures
- Organization
- Purchase Packaging
- Engaging With Diverse Customers
- Strong Communication and Interpersonal Skills
- Customer Service
- Honest and Dependable
- Flexible Hours
- Teamwork and Collaboration
- Reliable and Responsible
- Friendly and Helpful
- Merchandise Recommendations
- Cash Register Operation
- POS Software
- Multitasking
- Professionalism
- Building Customer Loyalty
- Customer Needs Assessment
- Merchandise Receiving and Handling
- Exceeding Customer Expectations
- Positive Customer Engagement
- Special Order Coordination
- Effective Communication
- Basic Mathematics
- Inventory and Stocking
- Excellent Written and Verbal Communication
- Interpersonal Communication
- Creative Thinking
- Written Communication
- Attention to Detail
- Goal Setting
- Meeting Sales Goals
- Safety and Cleanliness Standards
- Team Collaboration
- Adaptability
- Analytical Skills
- Professional Demeanor
- Goal-Driven
- Adaptable and Flexible
- Time Management Abilities
- Reliability
- Time Management
- Project Support
- Digital Marketing
- Performance Analysis
- Website Maintenance
- Meeting Support
- Advertising Design
- Document Proofreading
- Event Coordination
- Meeting Preparation
- Administrative Support
- Administrative Assistance
- Advertising
- Schedule Development
- Marketing
- Schedule Management
- Social Media Marketing
- Project Coordination
- Business Communications
- Meeting Scheduling
- Social Media Posts
- Office Administration
- Digital Advertising
- Punctual and Reliable
- Email Marketing
- Event Planning
- Detail Oriented
- Community Engagement
- Marketing Plans
- Flexible and Adaptable
- Customer Engagement
- Database Management
- Traditional and Online Marketing
- Video Editing
- Social Media Platforms
Equipment Experience
- HP Design Printer
- Triumph cutter
- Rotatrim 55" cutter
- Xacto 30" cutter
- Excalibur Cutting Board
- Martin Yale folding mahcine
- Xerox printer
- Download and transfer photos to Facebook
- Coupon stamping and sorting
- Cataloging
Timeline
Golf Pro Shop Assistant
Arnold AFB Golf Course
04.2022 - Current
Sales Clerk
Interstate Liquors
03.2019 - 07.2022
Professional Dog Groomer
Pawsatively Purrfect
01.2016 - 04.2022
High School Diploma -
Coffee County Central High School
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