Shawna Ferry
Centennial,CO
Summary
Meticulous and systematic Post Closer with a 5 year track record of meeting high expectations and adhering to tight quality control standards. Team-oriented, reliable and performance-oriented. Familiar with reviewing documents, processing collateral, and transmits documents. Detail-oriented, well-organized and motivated to complete accurate and efficient post-closing work.
Overview
24
24
years of professional experience
1
1
Certification
Work History
LOAN POST CLOSER
MDC HOLDINGS (HOME AMERICAN MORTGAGE)
01.2024 - Current
- Conducted thorough reviews of an average of 500 closed loan files every month, upholding 100% accuracy and completeness.
- Implemented best practices for managing confidential client information securely throughout the post-closing process.
- Worked with warehouse banks to manage shipment of collateral documents.
- Improved workflow efficiency by implementing an organized filing system for closed loans.
- Actively participated in ongoing professional development opportunities to stay current on industry trends and regulations.
- Collaborated with underwriters, processors, and loan officers to resolve discrepancies in documentation.
- Coordinated with title companies to obtain necessary documents, expediting the closing process.
CAREGIVER
ACCESS HOME CARE / ABSOLUTE HOME CARE
04.2021 - 08.2023
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained client health with proper medication administration and timely medical appointments.
- Monitored client progress regularly, adjusting care plans as necessary for optimal results.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
SENIOR OPERATIONS ASSISTANT
MERCHANTS MORTGAGE & TRUST CORPORATION
01.2018 - 04.2022
- Successfully maintained a steady flow of loans, prepared for purchase by investors
- Processed payoffs, releases and curtailments for short term and improvement loans
- Handled routine and complex inquiries from customers, title companies and vendors each day
- Researched investor guidelines and kept up to date on program changes that affected loan processing or origination
- Created training modules and documentation to train staff
- Reduced errors in loan documentation through meticulous attention to detail and thorough review processes.
- Prepared loan packages and closing instructions for bank employees.
- Developed strong working relationships with internal stakeholders such as originators, processors, underwriters, and closing agents for seamless collaboration during the servicing process.
STEAKHOUSE/SERVER/ASSISTANT MANAGER
The Summit Steakhouse
01.2011 - 03.2018
- Enhanced customer experience by providing exceptional service to our customers, assuring food quality, and the best customer experience
- Communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Served orders by picking up and delivering customers' choices from bar and kitchen
- Delegated work to staff, setting priorities and goals
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
SHOPPER/DELIVERY
INSTACART
03.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
ADMINISTRATIVE MEDICAL ASSISTANT
UNIVERSITY OF NEVADA
01.2000 - 01.2003
- Successful obtained the trust and respect of patients and medical staff alike
- Completing all the necessary needs of the position which was rewarded with 3 promotions within a very short time frame
- Managed physician calendar, scheduling patient appointments and procedures
- Reached out to patients' day before scheduled appointments to confirm times and instructions
- Communicated with patients via phone, email and in person to obtain payments on outstanding accounts or accounts requiring deductibles or co-pays
- Scheduled patient appointments, accounting for physician availability and optimal patient loads
- Medical Records Lead for Neurology Clinic – Filing, patient file creation, prepared and produced all medical records release requests, in a timely and efficient manner
- Answered patient questions and concerns, with a calm, caring presence
- Created and maintained accurate and confidential patient files according to regulatory mandates
- Verified insurance coverage and obtained preauthorization
- Confirmed patient information, collected copays, and verified insurance.
CREDENTIALING SPECIALIST
ultimate Staffing (Contract for US Nursing)
08.2022 - 11.2022
- Successfully completed two weeks training on licensing, certifications, immunizations, verification, etc
- Informed clinician of any necessary documents still needed and how to upload them
- Completed credentialing audits specific to each client's requests
- Worked with Microsoft Teams, Outlook, Word, Excel, Text Me, Right Signature, and E-Recruit
- Processed documents and status-change requests, conducting follow up assessment regarding missing credentials
- Performed primary source verifications such as criminal histories, licenses, and board certifications
- Maintained informational resources, tracking and documenting requests for updates, certification, and credentialing.
Education
ASSOCIATE Degree - Medical Billing & Medical Coding
Ultimate Medical Academy
Clearwater, FL04.2014
Skills
- Microsoft Office; Word, Excel, Teams, Outlook
- Exceptional Customer Service Skills
- File Management
- Loan file auditing
- Post-Closing Compliance
- Exceptional attention to detail
- Time Management and Organization Skills
- Encompass-Loan Processing Program
- Simplifile - online recording program
- Loan Document Preparation and Auditing
- Loan Document Review
- Closing Documentation
- Title Insurance Understanding
Certification
Certified Administrative Medical Assistant, Heritage College – 2001
Timeline
LOAN POST CLOSER
MDC HOLDINGS (HOME AMERICAN MORTGAGE)
01.2024 - Current
CREDENTIALING SPECIALIST
ultimate Staffing (Contract for US Nursing)
08.2022 - 11.2022
CAREGIVER
ACCESS HOME CARE / ABSOLUTE HOME CARE
04.2021 - 08.2023
SHOPPER/DELIVERY
INSTACART
03.2021 - Current
SENIOR OPERATIONS ASSISTANT
MERCHANTS MORTGAGE & TRUST CORPORATION
01.2018 - 04.2022
STEAKHOUSE/SERVER/ASSISTANT MANAGER
The Summit Steakhouse
01.2011 - 03.2018
ADMINISTRATIVE MEDICAL ASSISTANT
UNIVERSITY OF NEVADA
01.2000 - 01.2003
ASSOCIATE Degree - Medical Billing & Medical Coding
Ultimate Medical Academy
Certified Administrative Medical Assistant, Heritage College – 2001
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