Summary
Overview
Work History
Education
Skills
Timeline
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Shawna Fleet

Baltimore,MD

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

6
6
years of professional experience

Work History

ASSISSTANT OFFICE OPERATIONS

HEART CARE AT ASCENSION
Baltimore, MD
04.2021 - Current
  • Managed smooth processing of paperwork to support office productivity.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Conducted invoicing and investigated accounts receivables discrepancies.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Composed and proofread memos, letters and reports to verify error-free communication.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Patient Service Representative

University Of Maryland Medical System
Baltimore, MD
02.2020 - 04.2021
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Used ATHENA to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Reviewed daily care slips for doctors.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Compiled and reviewed medical charts.

Unit Secretary, Labor and Delivery

GBMC Hospital
Towson, MD
06.2018 - 11.2019
  • Provided information for patient admissions and discharges to foster timely processing.
  • Monitored inventory levels and advised management of need for replenishment.
  • Drafted unit correspondence, memos, and department updates.
  • Facilitated lab orders and medication administration.
  • Transcribed doctors' medication orders, lab test requests and care plans.
  • Processed lab paperwork and requests according to physicians' orders.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Managed incoming calls and directed to appropriate department.
  • Enhanced office productivity by handling high volume of callers per day.
  • Assisted obstetricians and midwives with deliveries and cared for newborns directly after birth.
  • Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
  • Scheduled follow-up visits and instructed care for new mothers for weeks immediately following childbirth.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Administrative Assistant

MedStar Georgetown University Hospital
WASHINGTON , DC
10.2016 - 08.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained staff directory and company policy handbook for human resources department.
  • Managed front desk and flow of medical appointments by greeting patients and completing their check in process.
  • collected co pays(cash,check,credit and batched out credit transactions at close of business day.
  • verified insurance benefits and coverage with insurance companies.

Education

Associate of Science - Business Administration

The Community College of Baltimore County
Catonsville, MD
05.2024

High School Diploma -

Baltimore Freedom Academy
Baltimore, MD
06.2007

Skills

  • Office Equipment Operation
  • Document and File Management
  • Multi-Line Telephone Systems
  • Appointment Coordination
  • Multitasking and Time Management
  • Strong Organizational Skills
  • Clerical Support
  • Electronic Records Management

Timeline

ASSISSTANT OFFICE OPERATIONS

HEART CARE AT ASCENSION
04.2021 - Current

Patient Service Representative

University Of Maryland Medical System
02.2020 - 04.2021

Unit Secretary, Labor and Delivery

GBMC Hospital
06.2018 - 11.2019

Administrative Assistant

MedStar Georgetown University Hospital
10.2016 - 08.2019

Associate of Science - Business Administration

The Community College of Baltimore County

High School Diploma -

Baltimore Freedom Academy

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Shawna Fleet