Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Hi, I’m

Shawna Fontenot

L
DeRidder,LA
Shawna Fontenot

Summary

Dynamic hospitality professional with a proven track record at P's Seafood, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective communication and problem-solving skills. Adept at multitasking and inventory management, consistently improving operational efficiency in fast-paced environments. Committed to delivering exceptional dining experiences. Even though this position wasn't a remote job, I still exercised the skills required for having a remote job

Overview

13
years of professional experience

Work History

Sonic
West Monroe, LA

Cook/Carhop
09.2023 - 04.2025

Job overview

  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Communicated closely with servers to fully understand special orders for customers.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Fostered culture of teamwork and communication within kitchen, leading to improved efficiency.

Waffle Shoppe
DeRidder, LA

Server
12.2018 - 02.2021

Job overview

  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Managed inventory of dining supplies to prevent shortages during service.

Serve Pro
DeRidder, LA

Receptionist
11.2015 - 03.2018

Job overview

  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Assisted in event planning and execution, ensuring seamless operation of company functions.

Serve Pro
DeRidder, LA

Cleaner
11.2015 - 03.2018

Job overview

  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

P's Seafood
DeRidder, LA

Server/Ass. Manager
10.2012 - 06.2015

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Cultivated warm relationships with regular customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Streamlined order-taking process to minimize wait times for diners.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Built rapport with guests to enhance their dining experience and encourage return visits.
  • Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Answered customers' questions, recommended items, and recorded order information.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved marketing to attract new customers and promote business.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

University of Phoenix
Online

No Degree from Human Services

University Overview

I have 30 credits towards my degree and maintained a 4.0 GPA while attending. I am looking into some certified programs to help me achieve my goals.

Skills

Customer service

Time management

Team collaboration

Multitasking and organization

Hospitality and service industry background

Mail handling

Reception area maintenance

Client relations

Scheduling appointments

Multi-line phone operation

Document scanning and digitization

Visitor access management

Travel arrangements

Calendar management

Confidential information management

Phone and email etiquette

Microsoft office

Effective communication

Multitasking

Attention to detail

Active listening

Organizational skills

Customer service management

Handling complaints

Adaptability and flexibility

Inventory management

Problem-solving aptitude

Interpersonal communication

Teamwork and collaboration

Workflow optimization

Reliability

Professionalism

Performance improvement

Event coordination

Additional Information

Additional Information
  • I am willing to learn whatever is required of me in order to ensure that my knowledge and performance meet the company's standards and expectations.

Software

Microsoft office

Google workspace

Timeline

Cook/Carhop
Sonic
09.2023 - 04.2025
Server
Waffle Shoppe
12.2018 - 02.2021
Receptionist
Serve Pro
11.2015 - 03.2018
Cleaner
Serve Pro
11.2015 - 03.2018
Server/Ass. Manager
P's Seafood
10.2012 - 06.2015
University of Phoenix
No Degree from Human Services

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