Shawna Fraser
3901 Basswood Dr,NM
Summary
Ambitious, dependable worker with over 15 years of customer service experience. Highly skilled at multi-tasking as well as working under pressure. Compassionate and attentive to the needs of others and eager to apply these skills towards patient care.
Overview
19
19
years of professional experience
Work History
Certified Medical Assistant
Gerald Champion Regional Medical Center
Alamogordo, NM
05.2021 - Current
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted on various procedures including greater trochanteric bursa,
Patient Registration Interviewer
Gerald Champion Regional Medical Center
Alamogordo , NM
12.2019 - 05.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Patient Business Associate
St Luke's Medical Center
Ketchum, ID
12.2013 - 10.2019
- Check patients into the Emergency Room as well as other departments within the hospital in a time sensitve manner
- Answer a high influx of telephone calls and transfer them as appropriate
- Stay to date on codes, alarms, and procedures and be prepared to announce them over the speaker system when necessary
- Work and communicate well with all deaprtments in the hospital and clinics
- Verify and upate patients account information
- Attend staff meeting, in-service, and continuing education
- Maintain confidentiality in matters relating to patient/family
Medical Records/ Patient Specialist
Hollingshead Eye Center
Boise , ID
04.2016 - 12.2017
- Entered account information, payments and call logs into the computer system
- Copied, logged and scanned supporting documentation
- Responded promptly to patient's requests via telephone and email
- Provided a friendly and welcoming environment to those I came in contact with
Store Supervisor
Atkinson's Market
Bellevue, ID
09.2007 - 04.2016
- Verified and maintained records on incoming and outgoing shipments
- Made sure everyone's cash drawers were balanced properly at the end of the shift
- Dealt with conflict resolution and problem solving amongst coworkers
- Oversaw employees to make sure everyone was keeping on task
- Trained new hires
Education
CMA - CMA
NHA
07.2021
CNA -
CSI
Hailey, ID07.2018
GED -
CSI
Hailey,ID02.2008
Skills
- Strong communication skills
- Computer proficient
- Personable
- Quick Learner
- Positive attitude
- Detail oriented
- Ability to work well individually and/ or on a team
- Flexible
Professional References
- Jim Carlson- General Manager - Atkinson's Market (208) 720-9665
- Bekah Tuft- Patient Specialist Manager- Hollingshead Eye Center (208)371-4936
- Christina Diaz - Patient Buisness Specialist Manager- St Luke's Medical Center (208)309-1898
Timeline
Certified Medical Assistant
Gerald Champion Regional Medical Center
05.2021 - Current
Patient Registration Interviewer
Gerald Champion Regional Medical Center
12.2019 - 05.2021
Medical Records/ Patient Specialist
Hollingshead Eye Center
04.2016 - 12.2017
Patient Business Associate
St Luke's Medical Center
12.2013 - 10.2019
Store Supervisor
Atkinson's Market
09.2007 - 04.2016
CMA - CMA
NHA
CNA -
CSI
GED -
CSI
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