Shawna Gabbidon
Jonesboro,GA
Summary
Registered Nurse with expertise in critical and intermediate care and clinical documentation. Proficient in patient assessment, care planning, and ensuring regulatory compliance. Demonstrated ability to collaborate with interdisciplinary teams and advocate for patients, resulting in high-quality healthcare outcomes. Holds Georgia Compact RN license along with ACLS, BLS, and NIHSS certifications.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Registered Nurse, Intermediate Care Unit (IMCU / Critical Care)
Piedmont Fayette Hospital
Fayetteville, GA
07.2025 - Current
- Provide direct care to acutely ill patients requiring intermediate and critical monitoring.
- Conduct comprehensive head-to-toe assessments, prioritizing care for complex medical conditions.
- Administer medications safely, monitor for adverse reactions, and evaluate patient responses.
- Interpret vital signs, cardiac rhythms, and clinical changes, escalating care appropriately.
- Collaborate with physicians, respiratory therapy, and interdisciplinary teams to optimize outcomes.
- Maintain accurate, timely documentation in accordance with hospital policy and regulatory standards.
- Educate patients and families on treatment plans, medications, and discharge instructions.
Insurance Specialist
MassMutual Life Insurance Company
Springfield, MA
01.2019 - Current
- Provided high-quality service to 40–60 clients daily regarding life insurance and disability policies.
- Processed death claims accurately and empathetically, ensuring compliance with company and regulatory standards.
- Assisted clients with policy updates, withdrawals, and benefit inquiries.
- Supported field agents in resolving policy issues and provided detailed account information.
- Educated clients on self-service tools and identified opportunities to expand coverage.
Pharmacy Technician
CVS Pharmacy
Springfield, MA
01.2021 - 01.2022
- Assisted customers at multiple service points including drive-thru, production, and delivery stations.
- Filled, counted, verified, and packaged prescriptions in compliance with pharmacy standards.
- Communicated with prescribers to clarify orders and request refills.
- Maintained an organized and safe pharmacy environment.
Sales Expert
Centerfield
Jamaica, WI
01.2018 - 01.2019
- Sold home services for Comcast, Spectrum, Cox, and AT&T, managing 25–40 transactions daily.
- Consistently upsold customers to higher-tier packages and additional services.
- Achieved an average monthly sales conversion rate of 85%.
Reservation & Customer Service Specialist
Delta Airlines (Conduent)
Jamaica, WI
01.2016 - 01.2018
- Assisted 60–80 customers daily with flight reservations, rebooking, and general inquiries.
- Coordinated with codeshare and joint venture partners to resolve complex travel issues.
- Maintained compliance with Delta Airlines, DOT, and TSA regulations.
Collections Agent
Teleperformance
Jamaica, WI
01.2016 - 12.2016
- Managed 50–60 past-due accounts daily, collecting payments per state laws and company policy.
- Maintained accurate documentation of account activity and payment status.
Education
Associate Degree in Nursing (ADN) - McDonough, GA
Southern Crescent Technical College
McDonough, GA05-2025
Associate of Science - Gender Studies
Southern Crescent Technical College
Griffin, GA05-2025
General Studies - Springfield, MA
Springfield Technical Community College
Springfield, MA01.2022
Certified Nursing Assistant (CNA), CPR & BLS - Fayetteville, GA
Golden Age Healthcare Training
Fayetteville, GA01.2022
High School Diploma - Jamaica
Aabuthnott Gallimore High School
Jamaica01.2015
Skills
- Critical and intermediate care nursing
- Patient assessment and clinical judgment
- Medication administration and monitoring
- Trach and ventilator care
- CIWA-Ar assessment and alcohol withdrawal management
- Wound care and dressing changes
- Telemetry and cardiac rhythm interpretation
- Electronic Health Record (EHR) documentation
- HIPAA and regulatory compliance
- Patient and family education
- Collaboration and interdisciplinary communication
- Time management and prioritization
- Patient assessment
- Medication administration
- Care collaboration
- Effective communication
Certification
- Registered Nurse (RN), Georgia Compact License (Active, Expires 01/01/27)
- NCLEX-RN, Passed
- NIH Stroke Scale (NIHSS), Certified
- Advanced Cardiac Life Support (ACLS)
- Advanced Life Support (ALS)
- Basic Life Support (BLS), American Red Cross
Timeline
Registered Nurse, Intermediate Care Unit (IMCU / Critical Care)
Piedmont Fayette Hospital
07.2025 - Current
Pharmacy Technician
CVS Pharmacy
01.2021 - 01.2022
Insurance Specialist
MassMutual Life Insurance Company
01.2019 - Current
Sales Expert
Centerfield
01.2018 - 01.2019
Reservation & Customer Service Specialist
Delta Airlines (Conduent)
01.2016 - 01.2018
Collections Agent
Teleperformance
01.2016 - 12.2016
Associate Degree in Nursing (ADN) - McDonough, GA
Southern Crescent Technical College
Associate of Science - Gender Studies
Southern Crescent Technical College
General Studies - Springfield, MA
Springfield Technical Community College
Certified Nursing Assistant (CNA), CPR & BLS - Fayetteville, GA
Golden Age Healthcare Training
High School Diploma - Jamaica
Aabuthnott Gallimore High School