Quickbooks
SHAWNA GANEY
Summary
Experienced Administrative Assistant with a strong commitment to delivering outstanding customer service in dynamic work settings. Exceptional organizational skills and ability to make effective decisions while handling multiple tasks simultaneously. Thrives in both independent and team-based environments, driven by a self-motivated work ethic that ensures optimal performance.
Overview
16
16
years of professional experience
Work History
Estimator
Red Mountain Roofing
10.2022 - 08.2024
- Prepared material orders to complete projects on time and within budget.
- Analyzed and calculated field measurements, survey plans, and plot plans to create proposals and process work orders.
- Analyzed designs and performed accurate cost analysis.
- Analyzed buildings to prepare estimates for roofing work.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
Property Manager
Cobblestone Properties
03.2020 - 10.2022
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Retail Store Assistant Manager- Part Time
Desert Dixie Boutique
09.2019 - 01.2021
- Displayed merchandise by arranging in appealing ways to boost sales.
- Remained calm and composed in tense situations involving angry or upset customers.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Assistant Property Manager
Cobblestone Properties
01.2019 - 03.2020
- Posted policies and rules in common areas for tenant review.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Processed security deposit refunds.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Administrative Assistant II
Academy Mortgage
05.2016 - 04.2019
- Managed over 50 customer calls per day, scheduled appointments for 15 loan officers in office, coordinated calendars for Lead Loan Officer and other Loan Officers in our office
- Managed all office activity, including ordering office supplies, scheduling maintenance, etc
- Scheduled and organized office meetings and trainings.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Onboarding Project Manager
Nextiva
07.2014 - 05.2016
- Insured prompt new customer contact to confirm service order and and to establish customer expectations to insure customers had a positive on boarding experience
- Managed on average 25-30 accounts monthly
- Build relationship with assigned customers through various phone calls and email communications
- Obtain pertinent information about network, users, devices, and call flow
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction
- Communicated regularly with clients to understand needs, evaluate current products use and cross-sell new products.
Server/Bartender
Mad Dog Saloon
02.2012 - 10.2015
- Took food and drink orders, served meals and set and cleared tables
- Dealt with the exchange of bills and money, ensured restaurant patrons had an exceptional experience during every visit
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Office Manager
JG Construction
06.2008 - 01.2012
- Managed daily office operations to ensure efficiency and productivity
- Processed monthly payroll with Intuit on QuickBooks, and assisted with recruitment and induction of new employees
- Successfully balanced changing demands and schedules within tight deadlines
- Administered payroll system including PTO accruals, time sheet verification and calculating incentives and commissions
- Maintained computer and physical filing systems
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Education
Bachelor of Arts - Legal Studies
Grand Canyon University
Phoenix, AZ06.2025
Skills
- Presentation Development
- Project Planning
- Estimate Preparation
- Scope development
- Vendor relationships
- Change order management
- Staff Management
- Tenant relations
- Meeting planning
- Calendar Management
- Data Entry
- Customer Assistance
- Payroll coordination
Software
Microsoft Powerpoint
Microsoft Excel
Microsoft Word
Timeline
Estimator
Red Mountain Roofing
10.2022 - 08.2024
Property Manager
Cobblestone Properties
03.2020 - 10.2022
Retail Store Assistant Manager- Part Time
Desert Dixie Boutique
09.2019 - 01.2021
Assistant Property Manager
Cobblestone Properties
01.2019 - 03.2020
Administrative Assistant II
Academy Mortgage
05.2016 - 04.2019
Onboarding Project Manager
Nextiva
07.2014 - 05.2016
Server/Bartender
Mad Dog Saloon
02.2012 - 10.2015
Office Manager
JG Construction
06.2008 - 01.2012
Bachelor of Arts - Legal Studies
Grand Canyon University
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