Shawna Garcia
Point Pleasant,NJ
Summary
Customer-focused candidate, eager to put excellent communication and interpersonal skills into practice. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate job seeker with strong organizational skills. Eager for professional growth and willing to attend training classes in order to obtain career progression.
Overview
7
7
years of professional experience
Work History
Violations Clerk
Colts Neck/Holmdel Municipal Court
05.2023 - Current
- Experience working in shared Municipal Court environment.
- Possess excellent written and oral communication skills
- Demonstrates professionalism when interacting with diverse clientele both over the phone and in-person at the window, offering assistance wherever possible
- Effectively and efficiently performs daily tasks such as processing payments, data entry/ticket entry, creating and maintaining court files, scheduling Court matters, and maintaining case load for Court calender
- Experience with ATS/ACS, and MACS systems.
- Responsible for operating, either alone, or as a shared responsibility, virtual hearings that are conducted via the ZOOM.
- Works both independently and collaboratively with coworkers while adhering to protocols and procedures as described in the New Jersey Court Rules
- Proficient in Microsoft Office (Word, Excel, Outlook).
- Maintains strict confidentiality when handling sensitive personal information in accordance with New Jersey Court Rules and Policies.
- Promotes a positive work environment through proactive problem-solving and excellent interpersonal skills.
Busser/Hostess/Food Runner/Server
Harpoon Willy's
04.2017 - 02.2023
- Responsible for taking customers' orders and ensuring customer satisfaction
- Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; possess a talent for quickly resolving issues prior to escalation
- Input orders accurately into POS terminal, split bills, and accepted payments
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
- Built and maintained customer relationships
- Provided an adequate supply of place settings for tables and miscellaneous supplies for workstations to last throughout the assigned shift
- Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Success multitasking while remaining professional and courteous in fast-paced environments
- Cross-trained to handle different restaurant roles, including reservation specialist, kitchen, and to-go stations
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Completed daily side work and opening and closing duties without fail.
Spa Receptionist
Massage Green Spa
10.2021 - 04.2022
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Handled cash transactions and maintained sales and payments records accurately
- Kept the reception area clean and neat to give visitors a positive first impression
- Maintained a visitor log for entering and leaving the facility
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments
- Answered the phone promptly and recorded detailed messages
- Maintained confidentiality of information regarding clients and the company
- Confirmed appointments, communicated with clients, and updated client records.
Hostess/Food Runner/Expo
Beacon 70
06.2019 - 10.2020
- Answered customer questions about hours, seating, and menu information
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems
- Relayed guest comments or suggestions to the manager on duty for further action
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Delivered pick-up and curbside orders to guests
- Ensured staff followed procedures for safe food preparation, assembly, and preparation.
Education
Esthetic Training Program -
Robert Fiance Beauty School
Ocean Township, NJ02.2024
Bachelor of Science - Criminal Justice/Psychology & Forensic Studies
Nova Southeastern University
Davie, FL05.2022
Skills
- Detailed Oriented/Organized
- 11 Years of Customer Service Experience
- Teamwork and Collaboration
- Multitasking Abilities
- Multi-Line Telephone Systems
- Workflow Coordination
- Record Keeping
- Active Listening and Communication
- Conflict and Complaint Resolution
- Time Management Abilities
- Effective Communication Skills
- Court Processes and Procedures
Additionalinformation - Phisigmasigma
Bursar, Standards Board Member, Senior Chair, Responsible for handling of money, Planned events with other chairs, Maintained communication with Campus Fraternity and Sorority life office to ensure dues were paid on time, Responsible for creation of Sorority budget sheets, Maintained accurate financial log of Sorority spending, and remaining funds, and Ensured that member dues were paid on time., Responsible for ensuring that the Sorority members maintained the standards, values, and integrity of the chapter, Additional responsibilities were to maintain an orderly and stable Sorority community, Maintained a concern referral/intake templates of members who failed to uphold Phi Sigma Sigma Constitutions, bylaws, and policies, as well as chapter constitution and standard rules, Work with Sorority members who were facing issues admit to the situation, counsel to come to resolution, and work to turn the situation into a more positive situation., Attended Greek life meetings, Worked with other Campus Greek Life organizations to plan events, and Organized and participated in Community Service Projects.
Timeline
Violations Clerk
Colts Neck/Holmdel Municipal Court
05.2023 - Current
Spa Receptionist
Massage Green Spa
10.2021 - 04.2022
Hostess/Food Runner/Expo
Beacon 70
06.2019 - 10.2020
Busser/Hostess/Food Runner/Server
Harpoon Willy's
04.2017 - 02.2023
Esthetic Training Program -
Robert Fiance Beauty School
Bachelor of Science - Criminal Justice/Psychology & Forensic Studies
Nova Southeastern University
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