Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shawna Gonzales

Rocky Ford,CO
Shawna Gonzales

Summary

With a robust background at Corecivic, I excel in inmate supervision and fostering teamwork. My adaptability and communication skills drive continuous improvement, positioning me as a key asset in correctional management.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A classification professional skilled in overseeing data categorization and team leadership. Known for driving efficient processes and maintaining high standards in data accuracy. Collaborative team player who adapts to changing needs and delivers consistent results. Proficient in regulatory compliance and employee mentorship.

Overview

19
years of professional experience

Work History

Corecivic

Classification Super
10.2015 - Current

Job overview

  • Actively participated in industry conferences as well as internal workshops aimed at professional development within the classification field.
  • Streamlined workflow processes for efficient team performance and timely completion of tasks.
  • Enhanced classification accuracy by implementing advanced data analysis techniques and software tools.
  • Led a successful reorganization of the department''s structure that improved efficiency without sacrificing quality or customer satisfaction levels.
  • Continuously monitored performance metrics, implementing corrective actions as necessary to maintain optimal results and address areas of concern in a timely manner.
  • Identified opportunities for cost savings through automation of routine tasks, streamlining operations without compromising accuracy or reliability.
  • Interviewed inmates and prepared classification and progress reports.
  • Provided expert guidance on complex classification issues, contributing to informed decision-making processes across the organization.
  • Collaborated with cross-functional teams to resolve classification discrepancies and improve overall consistency.
  • Established effective communication channels between team members, enhancing collaboration efforts towards common goals.
  • Assisted upper management in strategic planning initiatives by providing insights into industry trends and potential areas for growth or improvement.
  • Mentored junior team members, fostering professional growth and skill development within the team.
  • Implemented quality control measures to maintain high standards in classification assignments and reduce inaccuracies.
  • Conducted thorough audits of classification data, ensuring the highest level of accuracy and compliance with industry standards.
  • Maintained inmate information in department offender database.
  • Audited inmate files to verify accuracy and completeness.
  • Fostered a positive work environment by promoting open communication channels, recognizing individual achievements, and encouraging teamwork.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Supervised 14 employees and performance of tasks.


Corecivic

Case Manager
05.2010 - 10.2015

Job overview

  • Conducted regular needs assessments to identify pressing issues within the community that could be addressed through targeted Extension programming.
  • Utilized social media platforms effectively to communicate with wider audiences about upcoming events, program offerings, and key achievements.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
  • Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
  • Trained new case managers, raising team's overall competency and service delivery standards.
  • Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
  • Conducted thorough assessments to identify client needs, laying groundwork for effective case management.

Corecivic

Correctional Sergeant
02.2007 - 05.2010

Job overview

  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Monitored and confirmed compliance with safety standards and regulations.
  • Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
  • Handled inmate counts and searches for missing inmates.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Completed daily work report sheets and delegated tasks to employees.
  • Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.
  • Improved staff performance by providing training and guidance on institutional policies and best practices.
  • Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
  • Contributed to creating a safer environment for both staff and inmates by maintaining vigilance, reporting concerns, and addressing potential hazards promptly.
  • Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
  • Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
  • Managed inmate housing assignments to maintain optimal safety levels within the institution.
  • Participated in continuous professional development opportunities to stay current on industry trends and enhance knowledge base.

Corecivic Inc.

Correctional Officer
10.2005 - 02.2007

Job overview

  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Conducted routine and emergency head counts.
  • Enhanced staff training programs, leading to improved operational standards.
  • Interviewed inmates to obtain information and evidence.
  • Assisted in intake and release of inmates.
  • Investigated and responded to incidents of inmate misconduct.
  • Documented inmate behavior and activities in logbooks.
  • Ensured security of facility perimeter by conducting routine patrols.
  • Interviewed inmates to obtain information and assess needs.

Education

Las Animas
CO

High School Diploma
05-1997

University Overview

  • Honor Roll - All Four Years
  • Scholarship Recipient
  • 3.8 GPA

Skills

  • Inmate supervision
  • Stress tolerance
  • Behavioral management
  • Security protocols
  • Program implementation
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Relationship building
  • Team building
  • Professionalism
  • Continuous improvement
  • Adaptability

Timeline

Classification Super

Corecivic
10.2015 - Current

Case Manager

Corecivic
05.2010 - 10.2015

Correctional Sergeant

Corecivic
02.2007 - 05.2010

Correctional Officer

Corecivic Inc.
10.2005 - 02.2007

Las Animas

High School Diploma

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Shawna Gonzales