Shawna Gouckenour
Gosport,IN
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
10
10
years of professional experience
Work History
Manager
C&H Cleaning
Indianapolis , Indiana
06.2019 - 10.2023
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Assigned work and monitored performance of project personnel.
- Monitored staff performance and addressed issues.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Recruited and trained new employees to meet job requirements.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Lawn Caretaker
Renee's
Gosport, Indiana
09.2013 - 05.2019
- Overseen seasonal lawn care tasks, including spring clean-up and fall leaf removal.
- Set support stakes and attached wires from planted trees.
- Organized supplies in a neat manner at all times during work hours.
- Provided proper upkeep of planters, paved areas or other grounds features.
- Used power tools such as chainsaws, drills, saws, safely and effectively.
- Decorated gardens, paths and beds with stones or plants.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
- Advised customers on plant, flower or shrubbery care.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Planted trees, shrubs, bushes and flowers in decorative planters and displays.
- Assisted in the design and implementation of landscape projects to enhance outdoor spaces.
- Identified and diagnosed insect, weed and fungus conditions and pest-prone areas.
- Applied herbicides and pesticides when needed to prevent insect infestations or disease issues in plants.
- Trimmed or edged around flower beds, walks, or walls.
- Collected grass clippings into bags or containers for disposal or composting.
- Answered customer questions regarding care and general knowledge of landscape.
- Cleaned up after each job by removing any debris left behind.
- Monitored plant health following fertilization applications.
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
- Utilized hand tools and power equipment safely to maintain lawns and garden beds.
- Trimmed flowers and cleaned flower beds.
- Cared for lawns by mulching, aerating, weeding or grubbing.
- Used hand-held tools to maintain green spaces.
- Shoveled snow and spread salt on walkways and parking lots.
- Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
- Maintained equipment in good working condition, performing regular checks and minor repairs.
- Performed regular lawn maintenance tasks including mowing, trimming, and edging to enhance curb appeal.
- Performed snow removal services during winter months including shoveling sidewalks and driveways.
- Pruned trees and bushes to improve visibility and shape.
- Performed mulching around trees and garden beds to retain moisture and suppress weeds.
- Raked, mulched and composted leaves.
- Fertilized and mulched flower beds for healthy and attractive plants.
- Weeded gardens, planted flowers, and removed debris from outdoor areas.
Skills
- Clear communication
- Customer service
- Decision-making
- Strategic planning
- Staff training and development
- Verbal and written communication
- Documentation and reporting
- Work prioritization
- Goal setting
Timeline
Manager
C&H Cleaning
06.2019 - 10.2023
Lawn Caretaker
Renee's
09.2013 - 05.2019
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