Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Grosso

Trinidad,CO

Summary

Knowledgeable and accomplished Case Manager experienced in coordinating care for elderly and disabled individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work History

Case Manager

Las Animas County DHS
03.2022 - Current
  • Provide leadership, guidance and support to all staff members.
  • Coordinate referrals to obtain community services, advocate for client centered needs and resolve roadblocks.
  • Handle multiple projects simultaneously with high degree of accuracy.
  • Refer clients to appropriate team members, community agencies and organizations to meet client needs.
  • Collaborate with community members to develop and implement service initiatives.
  • Participate in community events to promote services and engage with public.
  • Monitor clients' progress throughout certification periods to prevent crisis intervention.
  • Assist clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Develop and implement comprehensive case management plans to address client needs and goals.
  • Coordinate services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Operate well in high-pressure environments while providing ongoing case monitoring and problem-solving abilities.
  • Successful in achieving high levels of client satisfaction from intake to completion
  • Effectively managed caseload of over 90 clients
  • Monitored program performance and outcomes for successful delivery of services.

Clinical Nurse

Mt. San Rafael Hospital Clinic
02.2011 - 01.2021
  • Precepted over 10 student nurses and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices.
  • Assessed physical, psychological, physiologic, and cognitive status of patients.
  • Directed patient care by initiating and following through with plan of care, continuing care, and discharge instructions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
  • Developed and implemented individualized patient care plans for optimal outcomes.
  • Participated in hospital committees to recommend quality improvement initiatives.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.

Education

Associate of Applied Science - Nursing

Trinidad State College
Trinidad, CO
08.2006

Skills

  • Case Management
  • Problem-Solving
  • Dependable and Responsible
  • Client Advocacy
  • Care Coordination
  • Staff Education and Training
  • Organization and Multitasking
  • Positive Attitude
  • Decision-Making
  • Client Assessments
  • Case Management Tracking
  • Cross-Functional Collaboration

Timeline

Case Manager

Las Animas County DHS
03.2022 - Current

Clinical Nurse

Mt. San Rafael Hospital Clinic
02.2011 - 01.2021

Associate of Applied Science - Nursing

Trinidad State College

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Shawna Grosso