Summary
Overview
Work History
Education
Skills
Timeline
Shawna Rafferty

Shawna Rafferty

Calais,ME

Summary

Hello, my name is Shawna Rafferty and I am currently a Supervisor over the Environmental staff and the Laundry staff at Calais Community Hospital. I manage 9 staff members currently. I am also on a Quality team, Emergency and Safety team, and on an Environment of Care team. I also manage recalls that come in for equipment. I am also a hiring Manager and Inspector. I facilitate monthly meetings with my staff and direct them. I also do the scheduling and payroll. I do move out clean-ups for our Dr.s apartments as well. I also maintain many programs within our network for Quality and keep all the statistics for our Laundry department and so much more.

I have also have been working on a ladies committee for a number of years planning events as well as doing side jobs catering and hairstyling for weddings, funerals, and church events. I recently resigned from a 14 year old job for a Maine Campground as a chef. I did everything from the planning to menus. Including pricing, shopping, stocking, training, cooking, cleaning, and much more. Although I do not have a degree, I have a lot of hands on training and experience for many years.


Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.

Highly-qualified Housekeeping Supervisor years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset.

Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.

Innovative Environmental manager with proven record of success in managing large teams of personnel. Promotes high standards of cleanliness and safety. Highly organized and attentive to detail with strong organizational and time management skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

33
33
years of professional experience

Work History

Environmental/Laundry Supervisor

Calais Community Hospital
07.2021 - Current
  • Managed laundry sorting, washing, drying, and ironing.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Communicated repair needs to maintenance staff.
  • Evaluated employee performance and developed improvement plans.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Developed and maintained comprehensive inventory system to track equipment and supplies.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Monitored staff performance and provided feedback to drive productivity.
  • Scheduled and prioritized tasks to staff, overseeing work completion.
  • Conducted regular audits of public spaces and staff work areas to maximize quality control.
  • Established and enforced safety protocols and guidelines for staff.
  • Coordinated with outside vendors to provide supplies and equipment for staff.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Completed financial tasks by estimating costs and preparing and managing budgets.
  • Evaluated employee performance and recommended promotions, transfers and dismissals.
  • Maintained required records of work hours, budgets and payrolls.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Collaborated with management to develop long-term strategies for housekeeping and janitorial department.

Ladies Committee Member

UPCI Ladies Committee
01.2014 - Current
  • Attended committee meetings to propose, discuss and advance management and investment ideas.
  • Spearheaded promotional events to raise awareness and promote initiatives.
  • Developed ideas for raising capital to fund special projects.
  • Served on [Number] college committees and acted as chair of [Type] Committee.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Represented organization at industry conferences and events.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Cultivated company-wide culture of innovation and collaboration.
  • Monitored key business risks and established risk management procedures.

Church Secretary

Keys To Life Tabernacle
06.2019 - 07.2022
  • Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
  • Created and updated membership rosters, church documents and basic reports.
  • Handled church correspondence, member database and building scheduling.
  • Greeted visitors, callers and members of congregation courteously and promptly
  • Managed filing system, entered data and completed other clerical tasks.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Chef Manager

UPCI Campground
06.2014 - 06.2022
  • Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
  • Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Pitched in to work line during busy periods or in place of sick employees.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Developed new culinary programs that increased customer satisfaction and operational excellence levels.
  • Recruited and hired employees to build effective culinary team for $[Amount] annual revenue-producing restaurant.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Implemented food cost and waste reduction initiatives to save money.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Assisted with menu development and planning.

Event Caterer

Myself
06.2009 - 06.2022
  • Cooked for large groups of people and managing various types of food for large events.
  • Addressed customer complaints with openness and proactivity, attending to concerns personally and offering creative solutions to uncharted problems with food availability, temperature and quantity.
  • Conceptualized menus to account for dietary restrictions, food allergies and personal requests.
  • Ordered food items and supplies needed to fulfill catering jobs.
  • Met face-to-face with clients of diverse backgrounds to discuss specific needs and considerations, designing unique garnishes, table settings and plate displays to suit each group's theme.
  • Sampled each dish for quality control prior to serving, identifying mistakes and solving immediately.
  • Created catering menu based upon client specifications, event type, dietary needs, and budget.
  • Crafted exciting catering options for clients.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Followed all safety instructions to avoid injuries when operating heavy equipment in kitchen.
  • Set up and broke down kitchen for service.
  • Disciplined and dedicated to meeting high-quality standards.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Coordinated with team members to prepare orders on time.
  • Evaluated food products to verify freshness and quality.
  • Utilized culinary techniques to create visually appealing dishes.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Developed new recipes and flavor combinations to enhance customer dining experience.
  • Assisted with menu development and planning.
  • Worked closely with front-of-house staff to facilitate excellent customer service.

Housekeeping and Laundry Attendant

Calais Community Hospital
12.2019 - 07.2021
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Responded to requests from patrons for linens and toiletries.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Aided manager in developing and executing of new cleaning procedures and protocols to improve cleaning process.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
  • Sorted, laundered and put away various laundry items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Handled requests for extra linens, toiletries and other supplies.
  • Returned emptied garbage receptacles to proper locations.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
  • Hang, cleaned and rehung draperies to maintain freshness.
  • Completed special housekeeping actions such as turning mattresses on set schedule.
  • Polished fixtures to achieve professional shine and appearance.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.

Mervyn's

Mervyn's Department Store
08.1995 - 11.1995
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.

Petries Clothing Store

Petries
06.1994 - 06.1995
  • Assessed merchandise mix to continually broaden and improve assortments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

House Maid

Melanie's Maid Service
06.1990 - 07.1991
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Assisted homeowner with laundry folding, ironing and pressing.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Arranged for extra bedding, linens, towels and furniture to satisfy guests.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Polished fixtures to achieve professional shine and appearance.
  • Changed bed linens and collected soiled linens for cleaning.
  • Sorted, laundered and put away various laundry items.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Ran special errands, including retrieving dry cleaning and making requested purchases.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.

Education

High School Diploma -

Montgomery High School, San Diego, CA
06.1994

Skills

  • Environmental Laws
  • Industrial Vacuum Cleaners
  • Detailed Meeting Minutes
  • Cleaning and Sanitation
  • Trash Collection
  • Team Guidance and Motivation
  • Closing Procedures
  • Inspect Work
  • Improving Employee Engagement
  • Equipment Effectiveness
  • Expense Tracking
  • Vacuuming and Sweeping
  • Building Operations
  • Health and Safety Compliance
  • Administrative Oversight
  • Workflow Processes
  • Employee Evaluation
  • Linens and Toiletries
  • Customer Service
  • Quality Production
  • Social Perceptiveness
  • Document Control
  • Reading Comprehension
  • Maintaining Clean Work Areas
  • Supply Inventory Management
  • Inventory Restocking
  • Safety Policies and Procedures
  • Proper Equipment Usage
  • Data Archiving
  • Carpet Cleaning
  • Complex Problem-Solving
  • Compliance Requirements
  • Microsoft Office
  • Guest Relations
  • New Program Implementation
  • Laundry Services
  • Product Specifications
  • Loss Prevention Strategies
  • Production Reports
  • Regulatory Compliance
  • Key Performance Indicators (KPIs)
  • Resolve Complaints
  • Folding Clean Laundry
  • Business Documentation
  • Business Operations
  • Creative Solutions
  • Multi-Line Telephone Systems
  • Stocking Bathrooms
  • Daily Facility Operations
  • Performance Evaluations
  • Employee Performance Reviews
  • Enforcing Safety Protocols
  • Polishing Surfaces
  • Customer Experience
  • Mopping and Buffing Floors
  • Team Performance Management
  • Chemical Cleaners
  • Supply Replenishment
  • Mentoring
  • Team Communication
  • Budget Administration
  • Routine Inspections
  • Dusting Furniture
  • Word Processing
  • Detailed Instruction
  • Cost Estimation
  • Employee Retention
  • Performance Improvement
  • Payroll Administration
  • Daily Progress Reports
  • Cleaning Bathrooms
  • Quality Improvement
  • Report Generation
  • Staff Training
  • Washing Windows
  • Garbage Disposal
  • Task Prioritization
  • Payroll Understanding
  • Critical Thinking Skills
  • Technical Documentation
  • Maintain Records
  • Room Turnover
  • Department Coordination
  • Employee Programs

Timeline

Environmental/Laundry Supervisor - Calais Community Hospital
07.2021 - Current
Housekeeping and Laundry Attendant - Calais Community Hospital
12.2019 - 07.2021
Church Secretary - Keys To Life Tabernacle
06.2019 - 07.2022
Chef Manager - UPCI Campground
06.2014 - 06.2022
Ladies Committee Member - UPCI Ladies Committee
01.2014 - Current
Event Caterer - Myself
06.2009 - 06.2022
Mervyn's - Mervyn's Department Store
08.1995 - 11.1995
Petries Clothing Store - Petries
06.1994 - 06.1995
House Maid - Melanie's Maid Service
06.1990 - 07.1991
Montgomery High School - High School Diploma,
Shawna Rafferty