Shawna Hamilton

Created Physical Nutrition Management Plans for all individuals with or without disabilities for the MSSLC campus; Implemented PNMP's and trained staff to better care for the individuals. Kept data bases for each person also as needed. Taught Pre-service training for all new hires. Worked directly with therapist, staff and individuals to insure all where trained accordingly. Monthly data was collected and recorded and distributed to all personnel that needed it. Attended all CLDP's meetings and trained staff as needed for community placement. Attended morning meetings as needed. I was interim secretary for many months until we hired a clerk, while doing my main job, which included: submitting contractors time sheets as well as all staff time to our time keeper. Scheduled meetings and new hire interviews. Held a Procurement card and purchased all that was needed for the HAB department. Kept all records and data pertaining to purchases on a data base. Performed all work orders. Obtained my Gold pin while employed at MSSLC.

Worked as part of a team that helps people with intellectual disabilities achieve their goals. This includes routine and emergency care, treatment, and training for people with intellectual disabilities in various settings. Responsibilities can vary, and may include such duties as grooming, bathing, feeding, observing and reporting individual’s conditions and behaviors, providing meaningful interactions with individuals, and participating in individualized training and/or active treatment programs for both males and females

• Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
• Oversaw schedule to manage appointments of new and existing clients.
• Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
• Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
• Performed manicures, pedicures, and acrylic nails.

• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided customer records, account statements and copies of checks.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Offered caring companionship and emotional support.
• Supported development by encouraging teamwork and understanding of others.
• Observed and monitored activities.
• Provided grooming and mobility assistance to support daily living needs.
• Transported client to medical appointments and grocery shopping.
• Instructed in health and personal hygiene habits.