Shawna Helgeson
17391 East Bob White RD, Mayer,AZ
Summary
Energetically led teams at CLINKSCALE (HAUNTED GROUP), enhancing dining experiences through exceptional service and efficient problem-solving. Expert in inventory oversight and relationship building, I significantly improved operational efficiency. My quick adaptability in fast-paced environments and prowess in suggestive selling have consistently elevated customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food Server
Leff-T s Steakhouse
Dewey, AZ
02.2022 - 05.2024
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Checked on customers during their meal to ensure they were satisfied with their dining experience.
- Accurately calculated checks using POS system; processed payment transactions quickly and efficiently.
Supervisor/bartender/server
CLINKSCALE (HAUNTED GROUP)
Jerome, AZ
12.2020 - 10.2021
- Supervise and participate in kitchen and dining area cleaning activities
- Resolve customer complaints regarding food service
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements
Sever/supervisor
TAVERN GRILLE (HAUNTED GROUP)
Cottonwood, AZ
05.2016 - 12.2020
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages
- Collect payments from customers
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
waitress
MILE HIGH BAR AND GRILLE
Jerome, AZ
02.2014 - 05.2015
- Inform customers of daily specials
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom
- Provide guests with information about local areas, including giving directions
Waitress
BRANDIS KITCHEN
Cottonwood, AZ
11.2009 - 01.2014
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Prepare checks that itemize and total meal costs and sales taxes
- Take orders from patrons for food or beverages
- Clean tables or counters after patrons have finished dining
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
Housekeeping Supervisor
LIVING WATERS
Cornville, AZ
09.2007 - 08.2009
- Plan and prepare employee work schedules
- Inspect work performed to ensure that it meets specifications and established standards
- Perform or assist with cleaning duties as necessary
- Check and maintain equipment to ensure that it is in working order
- Inventory stock to ensure that supplies and equipment are available in adequate amounts
- Recommend changes that could improve service and increase operational efficiency
Education
High School Diploma -
Sequim High
Sequim, WA06.2003
Skills
- Organized and efficient
- Thrives in fast paced environment
- Quick problem solver
- System troubleshooting
- Work Planning and Prioritization
- Inventory oversight
Certification
- Management food handler certification
- Safe serve liquor
References
Paul Lucas (classic cabinet fabrications) (928) 856-2270 known 4 years
Lori Morrison (Amazon delivery) (928) 899-8343 known 6 years
Raylia Carrillo (state farm agent) (928) 300-5163 known 15+ years
Timeline
Food Server
Leff-T s Steakhouse
02.2022 - 05.2024
Supervisor/bartender/server
CLINKSCALE (HAUNTED GROUP)
12.2020 - 10.2021
Sever/supervisor
TAVERN GRILLE (HAUNTED GROUP)
05.2016 - 12.2020
waitress
MILE HIGH BAR AND GRILLE
02.2014 - 05.2015
Waitress
BRANDIS KITCHEN
11.2009 - 01.2014
Housekeeping Supervisor
LIVING WATERS
09.2007 - 08.2009
High School Diploma -
Sequim High
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