Shawna Hendrix
Qulin,MO
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Looking to contribute over 20 years of administrative experience in fast paced environment. I would love to secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Excellent customer service, time management, and conflict management skills.
Overview
11
11
years of professional experience
Work History
Manufacturing Production Technician
Briggs And Stratton Inc.
Poplar Bluff, MO
02.2019 - Current
- Used precision test equipment to troubleshoot malfunctions, and inspected parts for excessive wear and other conditions.
- Used protractors, calipers and micrometers to calibrate and adjust robots, programming and machinery, promoting quality and optimum production.
- Collected and inspected random samples during test runs to identify necessary adjustments.
- Prepared and assembled materials, and tested products or subassemblies for functionality and quality.
- Transferred hazardous or non-hazardous waste materials to collection areas for disposal, recycling or reuse.
- Prepared production documents such as standard operating procedures, manufacturing batch records and inventory reports.
- Managed quality assurance initiatives.
- Prepared reports and technical documentation of day-to-day production processes.
- Monitored employee actions for adherence to safety procedures.
- Evaluated employee performance and equipment organization to assess and improve plant operations.
- Train new technicians to program and work on robots as well as machinery by our company's SOP to produce quality parts for customers
- Quality Control Analysis on parts produced, robots, as well as machines
Store Manager
Dollar General
Qulin, MO
06.2014 - 11.2017
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Recruited, trained, developed and managed team of store associates, assistant managers, and associates
- Successfully delivered excellent customer service and adhered to SOP to maximize sales and reduce shrinkage
- Improvised store stats by implementing process improvements and identifying performance gaps for corrective action
- Built and maintained long term customer and vendor relationships
- Successfully dominated staff and customer grievances, concerns and complaints promptly and enthusiastically
- Managed over 250 customers per day
Nationally Licensed Pharmacy Technician
Super Saver Discount Pharmacy
Poplar Bluff, MO
05.2010 - 07.2014
- Managed over 75 phone calls per day and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Reviewed and verified customer information and insurance provider information.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments
Education
High School Diploma -
Twin Rivers R-10
Broseley, MO05.2000
Skills
- Self-Motivated
- G-Suite
- Data Entry
- Organization and Time Management
- Good Telephone Etiquette
- Planning and Coordination
- Written Communication
- Teamwork and Collaboration
- Team Building
- Multitasking Abilities
- Analytical and Critical Thinking
- Dependable and Responsible
- Quality control
Timeline
Manufacturing Production Technician
Briggs And Stratton Inc.
02.2019 - Current
Store Manager
Dollar General
06.2014 - 11.2017
Nationally Licensed Pharmacy Technician
Super Saver Discount Pharmacy
05.2010 - 07.2014
High School Diploma -
Twin Rivers R-10
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