Shawna Hernandez
Plumas Lake ,CA
Summary
Proven to excel in high-stakes environments, I leveraged my exceptional communication and incident documentation skills at California Highway Patrol to enhance public safety and response efficiency. My adeptness in radio communications and records management, coupled with a track record of mentoring and achieving high satisfaction rates as a Basic Life Support Instructor, underscores my comprehensive skill set and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
California Highway Patrol
01.2015 - 10.2023
- Monitoring and responding to radio and emergency systems
- Keeping track of field units, complaints, and incidents
- Dispatching field units
- Querying data bases
- Record keeping
- Advising the public and other law enforcement agencies
- Receiving requests for service
- Working critical incidents
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Communicating with difficult callers
- Answering 9-1-1 calls while simultaneously working a radio
- Trained new dispatchers on phones and radio
Data Entry Clerk /Dispatcher
Interstate Batteries
01.2012 - 01.2015
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Created and maintained data entry logs to track data entry activities.
- Financial Date entry
- Process of payments, bank deposits
- Update client accounts
- Dispatch delivery trucks
Office Assitant
Catholic Healthcare West
01.2010 - 01.2011
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Respond to telephone and in-person inquires regarding programs and services
- Manage payments
Basic Life Support Instructor
Catholic Healthcare West
01.2007 - 01.2009
- Achieved high student satisfaction ratings by delivering clear explanations, demonstrations, and personalized guidance during practice sessions.
- Mentored new instructors, sharing best practices and offering guidance on effective teaching strategies for Basic Life Support courses.
- Monitored student progress throughout the course, providing timely feedback on areas requiring improvement or reinforcement of learned skills.
- Maintained up-to-date knowledge on BLS guidelines and best practices, ensuring accurate instruction for students.
Education
Associate of Science - Nursing
American River College
Sacramento, CA04.2011
Skills
- Highly effective communication
- Radio Communications
- Emergency call response
- Incident documentation
- Typing Speed
- Memory retention
Certification
Academy Instructor Certification Course
Intermediate Instructor Training Course
P.O.S.T Certified (Peace Officer Standard Training)
Timeline
Public Safety Dispatcher
California Highway Patrol
01.2015 - 10.2023
Data Entry Clerk /Dispatcher
Interstate Batteries
01.2012 - 01.2015
Office Assitant
Catholic Healthcare West
01.2010 - 01.2011
Basic Life Support Instructor
Catholic Healthcare West
01.2007 - 01.2009
Associate of Science - Nursing
American River College
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