Shawna Hinkle
Perkasie,PA
Summary
Attentive assistant manager with experience guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
2
2
years of professional experience
Work History
Assistant Manager-MM
Five Below
Quakertown, PA
03.2024 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed and implemented merchandise strategies to increase sales.
- Negotiated with vendors to obtain favorable terms, pricing, and delivery schedules.
- Created seasonal and promotional displays to maximize sales and profits.
- Monitored inventory levels by tracking stock movement, conducting regular physical counts, and adjusting forecasts accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
- Monitored staff performance to ensure adherence to customer service standards.
Assistant Manager-CEM
Five Below
Quakertown, PA
10.2023 - 03.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
Key Holder
Five Below
Quakertown, PA
02.2023 - 10.2024
- Ensured store was opened and closed in a timely manner according to company policies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
Associate
Five Below
Quakertown, PA
08.2022 - 02.2023
- Helped customers locate items within the store using the inventory system.
- Operated equipment such as scanners and scales correctly during checkout process.
- Provided customer service support for inquiries, complaints, and returns.
Education
Bachelor of Arts - Counseling Psychology
Delaware Valley University
Doylestown, PA06-2027
Skills
- Employee Performance Evaluations
- Employee Scheduling
- Task Delegation
- Operations Management
Timeline
Assistant Manager-MM
Five Below
03.2024 - Current
Assistant Manager-CEM
Five Below
10.2023 - 03.2024
Key Holder
Five Below
02.2023 - 10.2024
Associate
Five Below
08.2022 - 02.2023
Bachelor of Arts - Counseling Psychology
Delaware Valley University
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