Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawna Hoffman

Shelter Food and Donations Coordinator
Beaverton,OR

Summary

Dedicated social service professional with experience meeting company goals and managing multiple priorities with a positive attitude. Proven history of directing and improving operations through effective employee motivational strategies and strong policy enforcement. Skilled in working under pressure and adapting to new situations and challenges. Hardworking with strong organizational skills ready to help team achieve company goals. Excellent reputation for resolving problems and improving customer satisfaction. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

10
10
years of professional experience
1
1
Certification
1
1

Trauma Informed Care Certification

1
1

Assertive Engagement Training

Work History

Shelter Food and Donations Coordinator

Human Solutions
Portland, OR
11.2015 - Current
  • Oversee food programming and donations for multiple emergency shelters and manage staff
  • Supported local families in crisis by advocating for needed donations.
  • Conducted dynamic presentations to internal and external customers, partners and executive leadership.
  • Managed interactions with donors and donation center personnel to achieve goals.
  • Planned, organized, implemented special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
  • Raised approximately $350,000 in funds during 2020-2021.
  • Attended events to develop professional network of potential donors.
  • Developed and implemented marketing campaigns targeting donors.
  • Cultivated strong partnerships and stockholder relationships.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Career Coach

Human Solutions
Portland, OR
01.2017 - 12.2019
  • Developed career and education plans based on individual needs.
  • Counseled clients one-on-one regarding current situation, desires, aptitudes, education and employment history.
  • Assisted clients in building successful job search strategies.
  • Maintained caseload of files and documented actions.
  • Connected with business and recruiters to build relationships and increase opportunities for students.
  • Led workshops for job seekers to provide information on life skills, job searching, applying for jobs and resume building.

Health and Housing Program Specialist

Human Solutions
Portland, OR
06.2016 - 12.2016
  • Fostered communication with stakeholders to explain program guidelines and provide client status updates.
  • Prepared and issued housing program letters, documents, contracts and forms to encourage response from residents.
  • Completed data entry, maintained filing system for housing program participants and entered and retrieved data for accuracy, completeness and privacy.
  • Liaised with landlords to obtain lease agreements and contracts to facilitate client approval.
  • Helped clients find permanent or temporary housing.
  • Maintained database of housing resources, landlords and management companies.

Housing Specialist/Family Advocate

Human Solutions
Portland, OR
11.2015 - 06.2016
  • Visited homes of families and maintained appropriate contact as directed by agency procedures.
  • Collaborated with families to assist in growth, development and education to increase potential.
  • Identified available community resources and programs for families of disabled children.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Interviewed individuals and families to assess needs and provide informational resources.

Education

Associate of Applied Science - Mental Health And Human Services

Mt Hood Community College
Gresham, OR
06.2015

Skills

  • Workflow Improvements
  • Project Management
  • Logistics Oversight
  • Community Outreach
  • Team Member Development
  • Quality Standards
  • Health and Safety Regulations
  • Contract Development and Management
  • Staff Management
  • Administration and Reporting
  • Managing operations and Efficiency
  • Scheduling and Coordinating
  • Strategic Planning
  • Customer Relationship Management

Certification

  • Managing Projects, The Management Center - 2021
  • Trauma Informed Care Training - 2017
  • Assertive Engagement Training - 2017
  • Behavioral Healthcare Certificate Training - 2014 Mt Hood Community College

Timeline

Career Coach

Human Solutions
01.2017 - 12.2019

Health and Housing Program Specialist

Human Solutions
06.2016 - 12.2016

Shelter Food and Donations Coordinator

Human Solutions
11.2015 - Current

Housing Specialist/Family Advocate

Human Solutions
11.2015 - 06.2016

Associate of Applied Science - Mental Health And Human Services

Mt Hood Community College

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Shawna HoffmanShelter Food and Donations Coordinator