Shawna Holleman
5507 NW 50th Ter, Tamarac,FL
Summary
With a proven track record at the FAA and Leelanau County Office of Emergency Management, I excel in situational awareness and communication, adeptly managing high-pressure scenarios and complex emergencies. My expertise in radar usage and problem-solving ensures safety and efficiency, showcasing my ability to lead and innovate in critical environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Air Traffic Controller
FAA
05.2015 - Current
- Managed complex situations under pressure, demonstrating exceptional decision-making abilities for the safe management of aircraft.
- Maintained clear communication with pilots and other controllers to ensure smooth coordination of aircraft movements.
- Implemented contingency plans during emergency situations to minimize risks while maintaining efficient air traffic management practices.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
911 Emergency Dispatcher
Leelanau County Office of Emergency Management
01.2013 - 04.2015
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
Education
Bachelor of Science - Business
Davenport University
Grand Rapids, MI05-2015
Skills
- Situational awareness
- Composure under high pressure
- Memory retention
- Radar usage
- Safety protocols
- Weather avoidance scenarios
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
Certification
Private Pilot's License
Timeline
Air Traffic Controller
FAA
05.2015 - Current
911 Emergency Dispatcher
Leelanau County Office of Emergency Management
01.2013 - 04.2015
Private Pilot's License
Bachelor of Science - Business
Davenport University
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