Shawna Holman
Crestview,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sales Consultant
Family Home Center
Crestview, FL
10.2023 - Current
- Generated leads through cold calling, networking, and referrals.
- Provided detailed product information to customers, including features, prices, and availability.
- Created detailed property descriptions for use in marketing material.
- Scheduled and coordinated appointments to show homes to prospective buyers.
- Maintained current and accurate CRM database of prospective customers.
- Generated 9 manufactured home/land sales across complete sales cycle process from prospecting through contract negotiations and closings.
- Ensured customer satisfaction by providing follow-up support after purchases.
Contract Delivery Driver
Gannett Publishing Services
Pensacola, FL
03.2016 - Current
- Delivered newspapers to proper address while meeting specific and unique customer demands and requests.
- Delivered 275-300 daily newspapers for different carriers.
- Loaded and unloaded vehicles at distribution center.
- Navigated routes with relevant map programs and GPS systems.
- Notified customers of delays to decrease calls to support.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs for retail locations.
Market Manager
Adcomm, INC
Mary Esther, FL
06.2013 - 02.2016
- Supported a sales team of 50 members to manage escalations relating to products or services sold by representatives in the field.
- Built customer confidence by actively listening to concerns and giving appropriate feedback.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Liaised between customers and retail clients to expedite orders and meet customer demands.
- Responded to telephone and email complaints promptly, following standard operating procedures.
- Maintained logs and document disposition of incoming and outgoing calls.
Customer Service Representative
Adcomm, INC
Navarre, FL
04.2011 - 06.2013
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Trained customers on equipment use, and setup procedures.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Contacted customers prior to date of scheduled installation to verify appointment.
- Attended training and educational seminars to enhance knowledge and credentials.
Education
General Education Development Diploma -
North West Florida State College
Fort Walton Beach, FL2008
Skills
- Customer Service
- Accountability
- Critical Thinking
- Professional Integrity
- Attention to Detail
- Time Management
Certification
- 6-20 All Lines Claims Adjuster - 2022
Adjuster Pro | Online
- State Farm Auto Certification - 2023
Alacrity Solutions | Online
- Notary Public - 2023
American Association of Notaries | Online
Timeline
Sales Consultant
Family Home Center
10.2023 - Current
Contract Delivery Driver
Gannett Publishing Services
03.2016 - Current
Market Manager
Adcomm, INC
06.2013 - 02.2016
Customer Service Representative
Adcomm, INC
04.2011 - 06.2013
General Education Development Diploma -
North West Florida State College
- 6-20 All Lines Claims Adjuster - 2022
Adjuster Pro | Online
- State Farm Auto Certification - 2023
Alacrity Solutions | Online
- Notary Public - 2023
American Association of Notaries | Online
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceFlexible work hours401k match4-day work weekWork from home optionCareer advancementQuote
The truth does not change according to our ability to stomach it.
Flannery O’Connor
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