Shawna Hopson
Grove City,OH
Summary
Attentive individual dedicated to delivering exceptional client service, finding optimal solutions to problems, and providing unwavering support to others. Committed team player with a successful track record as an account coordinator.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Coordinator
The Kingswood Company
Columbus, OH
09.2022 - Current
- Maintain up to date and accurate records in the company's CRM system for all assigned customers and prospects, including but not limited to: call/email data, sales data, forecasted sales data, contact data, proposal information and any other relevant information for the customer record
- Manage and grow relationships with assigned and developed customers and prospects..
- Experienced at each stage of the customer journey, from initial lead generation, through proposal stage, customer relationship development and delivery
- Experienced at prospecting and lead generation; new customers are obtained consistently
- Experienced at customer service resolution Maintains database by entering new and updated customer and account information
- Prepares source data for computer entry by compiling and sorting information
- Establishes entry priorities
- Processes customer and account source documents by reviewing data for deficiencies
- Scheduling all LTL and local shipments of outbound shipments
- Coordinating packing, shipping and scheduling of events for JCK Trade Show
- Account reconciling, posting payments, processing credit card payments
Customer Service Advocate/Office Manager
Victory Packaging
Columbus, OH
01.2022 - 09.2022
- Receive and enter order data into computer system
- Process manufacturing orders
- Receive and resolves most customer complaints
- Track returned merchandise reason codes and makes adjustments to improve service quality
- Consult with production, warehouse and drivers to expedite or trace missing or delayed shipments
- Compile quality measures and prepare various reports for management
- Closely follow all established policies, guidelines and prici for customer accounts and service
- Work closely with sales team to identify new opportunities for customers
- Provide timely feedback to management team regarding service failures or customer concerns
- Partner with sales representatives and warehouse team to meet and exceed customer's expectations
- As the Office Manager, responsible for overseeing the smooth and efficient running of all aspects of the office
- Including but not limited to all accounting functions such as, A/R, A/P, month-end financials, payroll processes and procedures
- Coordination of recruitment activity, implementing changes in company policies and procedures along with ensuring employee compliance
- Conducted all pre-employment screenings, background screening, drug testing
- Onboarding of all new hires, orientation, all new hire paperwork
Logistics Coordinator/Office Manager
Ohio Logistics
Columbus, OH
08.2017 - 01.2022
- Facilitate the shipping of products from one destination to another
- Arrange transportation, and orchestrate deliveries to meet customer demand with little to no delay
- Receives products and coordinates delivery
- Proactively takes steps to avoid quality control issues
- Manages activities throughout the order fulfilment and transportation cycle to make sure established deadlines are ahead of schedule or on time and met
- Quote shipments for client's specific needs
- Ensure all paperwork is complete
- Provide Quotes on deliveries
- Answer inbound calls and make outbound calls to schedule loads when carriers are not calling in on them
- Dispatch drivers to shippers and receivers based on customer needs
- Provide detailed directions and instructions to properly route drivers to ensure on-time pick ups and delivers for customers
- Able to multitask and provide customer service to our carriers and customers alike
Licensed Private Investigator
Confidential Services Inc
Columbus, OH
09.2012 - 07.2017
- Write reports or case summaries to document investigations
- Obtain and analyze information on suspects, crimes, or disturbances to solve cases, to identify criminal activity, or to gather information for court cases
- Conduct background investigations of individuals, such as pre-employment checks, to obtain information about an individual's character, financial status or personal history
- Search computer databases, credit reports, public records, tax or legal filings, or other resources to locate persons or to compile information for investigations
- Conduct private investigations on a paid basis
- Testify at hearings or court trials to present evidence
- Question persons to obtain evidence for cases of divorce, child custody, or missing persons or information about individuals' character or financial status
- Observe and document the activities of individuals to detect unlawful acts or to obtain evidence for cases, using binoculars and still or video cameras
- Perform undercover operations, such as evaluating the performance or honesty of employees by posing as customers or employees
- Expose fraudulent insurance claims or stolen funds
- Prepare reports that detail investigation findings
- Obtain and verify evidence by interviewing and observing suspects and witnesses or by analyzing records
- Record evidence and documents, using equipment such as cameras and photocopy machines
- Determine scope, timing, and direction of investigations
- Perform undercover assignments and maintain surveillance, including monitoring authorized wiretaps
- Collaborate with other authorities on activities such as surveillance, transcription, and research
- Serve subpoenas or other official papers
Education
Bachelor's in Psychology of Human Relations -
Indiana Wesleyan University
Columbus, OHSkills
- Able to manage and adapt to multiple priorities
- Multicultural Awareness Training
- Problem Solving
- Communicates well both written and verbally
- Interpersonal Abilities
- Research Skills
- CREDENTIALS AND LICENSES
- Certificate Training from The Ohio Council on Welfare Fraud
- Certified in Ethics through Franklin County
- Certified in Multicultural Awareness through Franklin County
- Certified in Violence in the Workplace through Franklin County
- Certified in Customer Service through Franklin County
- Certified in Sexual Harassment Awareness through Franklin County
- Scheduling
- Billing
- Accounts Payable
- Payroll
- Data Entry
- Microsoft Excel
- Receptionist
- Outlook
- Office Management
- Microsoft Office
- Human Resources
- Quickbooks
- Typing
- Accounting
- Word
- Accounts Receivable
- Bookkeeping
- QuickBooks (1 year)
- Fleet Management
- Debits & Credits
- Transcription
- Employee Evaluation
- Surveillance
- Financial Report Writing
- General Ledger Accounting
- Account Reconciliation
- Management
- Writing Skills
- Databases
- Bank Reconciliation
- SAP
- Communication skills
- Organizational skills
- Customer service
Certification
- Driver's License
- Private Investigator License
Timeline
Account Coordinator
The Kingswood Company
09.2022 - Current
Customer Service Advocate/Office Manager
Victory Packaging
01.2022 - 09.2022
Logistics Coordinator/Office Manager
Ohio Logistics
08.2017 - 01.2022
Licensed Private Investigator
Confidential Services Inc
09.2012 - 07.2017
Bachelor's in Psychology of Human Relations -
Indiana Wesleyan University
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