Shawna Horne
West End,NC
Summary
I'm a hardworking and passionate job seeker with strong organizational skills eager to secure the staffing and scheduling coordinator. Ready to help the team achieve company goals. I'm organized and a dependable candidate that's successful at managing multiple priorities with a positive attitude. Also, willingness to take on added responsibilities to meet team goals. To add on I'm able to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CNAI
First Health Moore Regional Hospital
11.2023 - Current
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across day, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Proven ability to learn quickly and adapt to new situations.
PCR/CNAI
Pinehurst Medical
10.2023 - 02.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned and adapted quickly to new technology and software applications.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Greeted and directed patients to examination rooms and verified insurance coverage and collected co-payments.
MOA
First Health Convenient Care
12.2022 - 10.2023
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash and credit card.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Pharmacy Cashier
Seven Lakes Prescription Shoppe
01.2019 - 12.2022
- Registered customer purchases on assigned cash register, collected cash and distributed change, processing voids, returns, rain checks, refunds and exchanges.
- Reported prescription errors to pharmacist on duty and adhered to company policies and procedures in relation to pharmacy errors and quality assurance directives.
- Operated pharmacy systems to obtain patient prescription status, communicating with prescribing physicians and in-store pharmacists to clarify orders and meet specifications.
- Enforced compliance with state and local laws regarding regulated products such as prescription drugs, over-the-counter items with purchase limits, alcoholic beverages and tobacco products.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Assisted in Covid-19 testing and registering for shots
Education
Associate of Arts - Psychology
Sandhills Community College
Pinehurst, NC05.2019
Skills
- Flexible and Adaptable
- Collaboration
- Self-Motivated
- Good listening skills
- Responsible
- Excellent work ethic
Certification
- CNA - Certified Nurse Assistant
- BLS - Certified
Timeline
CNAI
First Health Moore Regional Hospital
11.2023 - Current
PCR/CNAI
Pinehurst Medical
10.2023 - 02.2024
MOA
First Health Convenient Care
12.2022 - 10.2023
Pharmacy Cashier
Seven Lakes Prescription Shoppe
01.2019 - 12.2022
Associate of Arts - Psychology
Sandhills Community College
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