Summary
Overview
Work History
Education
Skills
Awards Activities
Hobbies and Interests
Timeline
Generic

Shawna Huggins

Coral Springs,Florida

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Wait Staff Member

TGI Fridays
Coral Springs, FL
01.2020 - Current
  • Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
  • Assisted in creating visually appealing table settings and dining room layouts for special occasions and events.
  • Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers towards the end of each shift.
  • Promptly addressed customer complaints or issues, resulting in increased guest satisfaction rates.
  • Assisted in training new waitstaff members, fostering a team-oriented work environment.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Participated in regular staff meetings and contributed ideas for improving overall service efficiency and guest satisfaction levels.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Cashier/Crew Member

McDonalds
Coral Springs, FL
05.2015 - Current
  • .
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift
  • Streamlined checkout process for increased efficiency and reduced waiting times
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty

Seasonal Recovery Associate

Macy's
Coral Springs, FL
11.2014 - 01.2015
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed

Independent Contractor

Talk2Rep
Sunrise, FL
10.2014 - 11.2014
  • Followed protocol and informed all of callers who a political candidate is in their area and what he/she can do for them
  • Answered questions callers had about candidates.

Education

Medical, Billing and Front Office, Diagnostic Coding, Procedural Coding, Outpatient Coding, Coding Systems, Anatomy and physiology Terminology, Medical Front Office Procedures, Introduction to Allied Health -

Florida Career College
Margate, FL
09.2018

Some College (No Degree) - Prerequisites

Broward College
Coconut Creek, FL

High School Diploma -

Piper High School
Sunrise, FL
01.2012

Skills

  • Patient, respectful, honest, punctual, well organized, excellent time management skills, works very quickly, computer savvy, eager to learn new skills, computer skills and other technical skills
  • Order Management
  • Food safety understanding
  • Order Accuracy
  • POS System Operation
  • Resident support
  • Professional Appearance
  • Handling Complaints
  • Reservation Management
  • Strong multitasking
  • Efficient organization
  • Guest Engagement
  • Strong Work Ethic
  • Regulatory Compliance

Awards Activities

Honor Roll, A Certified Associate in Visual Communication using Adobe Photoshop CS4, First Priority Club

Hobbies and Interests

I enjoy writing short stories and poetry as well as graphic design and photography. I also enjoy social functions and interacting with others to expand my horizons.

Timeline

Wait Staff Member

TGI Fridays
01.2020 - Current

Cashier/Crew Member

McDonalds
05.2015 - Current

Seasonal Recovery Associate

Macy's
11.2014 - 01.2015

Independent Contractor

Talk2Rep
10.2014 - 11.2014

Medical, Billing and Front Office, Diagnostic Coding, Procedural Coding, Outpatient Coding, Coding Systems, Anatomy and physiology Terminology, Medical Front Office Procedures, Introduction to Allied Health -

Florida Career College

Some College (No Degree) - Prerequisites

Broward College

High School Diploma -

Piper High School

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Shawna Huggins