Shawna Johnson
Washington,DC
Summary
Driven by a commitment to enhancing family well-being, I leveraged my expertise in family assessment and crisis intervention at Bright Beginnings Inc, achieving significant improvements in client satisfaction. Skilled in accurate recordkeeping and client advocacy, I fostered strong relationships, streamlined service coordination, and empowered families through personalized support and resource connection.
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 5 years of advocating for people by scheduling appointments, promoting activities that build self-reliance and setting attainable goals.
Overview
8
8
years of professional experience
Work History
Service Coordinator
Bright Beginnings Inc
03.2018 - Current
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
- Developed individualized service plans for families, resulting in improved well-being and stability.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
- Collaborated with multidisciplinary teams to address complex issues impacting families'' lives.
- Collaborated with families to assist in growth, development, and education to increase potential.
- Coordinated referrals from other agencies, streamlining access to supportive services for clients in need.
- Provided comprehensive case management services to ensure coordinated, effective interventions.
- Advocated for families within the legal system, helping them navigate challenging situations and obtain necessary resources.
- Trained new Family Advocates in best practices to ensure consistent service delivery across the organization.
- Developed strong partnerships with local organizations while actively identifying gaps in services, thereby bridging the resources to meet family needs.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
- Facilitated support groups for parents, fostering a sense of community and shared learning experiences.
- Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
- Organized community outreach events, raising awareness about available resources for struggling families.
Family Advocate
Easter Seals Head Start
08.2016 - 03.2018
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Coordinated and monitored service activities to confirm work met all requirements.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Streamlined service coordination processes for improved team productivity and response times.
Education
Bachelor of Science - Social Work
Grand Canyon University
Phoenix, AZ06.2028
Skills
- Telephone communication
- Accurate Recordkeeping
- Client Advocacy
- Notetaking and documentation
- Family Assessment
- Conflict Resolution
- Communication Improvement
- Crisis Intervention of Cummunity
- Proficiency in Microsoft
- Experience with Children/Homeless/Families
- Knowledge of Child Development and Family Dynamics
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved maximum enrollment consistently throughout the academic school year
- Increased Graduation rate of clients through counseling and family partnership
Timeline
Service Coordinator
Bright Beginnings Inc
03.2018 - Current
Family Advocate
Easter Seals Head Start
08.2016 - 03.2018
Bachelor of Science - Social Work
Grand Canyon University