Shawna Johnson
Vancouver,WA
Summary
Experienced manager with a strong track record of successfully leading teams, overseeing hiring and firing processes, and providing comprehensive employee training. Demonstrated expertise in conflict resolution, delivering exceptional customer service, and effective team management. Certified in CPR/AED, Pbot, and First Aid. Seeking a role to leverage extensive management and customer service experience and skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver
Private Caregiving Services
03.2024 - 12.2024
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
- Created personalized care plans for each client based on their individual needs and preferences
- Maintained a clean and organized living environment for clients by performing light housekeeping duties
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Engaged clients in meaningful activities such as reading, puzzles, crafts, or outings to promote mental stimulation
- Provided companionship and emotional support to alleviate feelings of loneliness or isolation
- Managed medical appointments and transportation arrangements for clients as needed
- Collaborated with healthcare professionals, family members, and other caregivers to ensure continuity of care
- Assisted with physical therapy exercises as directed by healthcare professionals
NEMT Driver/training manager
Gateway transportation services
06.2018 - 01.2024
- Developed and implemented strategies to improve productivity and streamline processes
- Managed daily operations, including scheduling, dispatching, and customer service
- Implemented cost-saving measures that resulted in 50% reduction in expenses
- Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Implemented employee recognition programs that increased morale by 75%
Parking auditor
Parking compliance enforcement
07.2016 - 05.2018
- Ticketed unauthorized vehicles at private properties
- Performed security at multiple locations
- Assisted in the towing of unauthorized vehicles
- Conducted security checks multiple times a day to ensure the safety of residents or business associates
Hotel Night Auditor
Quality Inn and Suites
02.2015 - 07.2016
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
- Managed front desk operations during overnight shifts, including guest check-ins and check-outs
- Resolved customer complaints and issues in a timely manner to ensure guest satisfaction
- Balanced daily revenue and expense reports, reconciling any discrepancies
- Maintained accurate records of room occupancy, rates, and reservations using hotel management software
- Prepared detailed reports summarizing daily financial activities for management review
- Collaborated with housekeeping staff to ensure smooth transition between shifts and efficient room turnover process
- Assisted guests with inquiries regarding hotel amenities, local attractions, and transportation services
- Monitored security cameras throughout the property to maintain a safe environment for guests and employees
Personal Assistant
Karisa burdick
07.2012 - 09.2015
- Managed and maintained executive's calendar, scheduling appointments and coordinating meetings
- Arranged travel accommodations including flights, hotels, and transportation for domestic and international trips
- Screened phone calls and emails, prioritizing messages and responding on behalf of the executive as needed
- Prepared meeting agendas, presentations, and materials ensuring all necessary documents were available in advance
- Organized corporate events such as conferences, seminars, and team-building activities
- Handled confidential information with discretion while maintaining a high level of professionalism at all times
- Assisted with personal tasks such as managing household staff schedules or organizing family events when required
- Maintained an organized filing system both physically and digitally to ensure easy retrieval of important documents
Cashier
Dollar Tree
12.2009 - 05.2012
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Resolved customer complaints regarding pricing errors or product availability with professionalism
- Trained new employees on operating cash registers effectively
- Performed opening/closing duties including counting money in the register before/after shifts
Education
Diploma -
Evergreen high school
Vancouver, WA01.1995
Skills
- Shift management
- Computer literacy
- Computer skills
- Time management
- Organizational skills
- Hospitality
- Cash register
- Basic math
- Night audit
- Front desk
- Team management
- Working with people with disabilities
- Budgeting
- Recruiting
- Driving
- Interviewing
- Front Desk
- Cash handling
- Assistant manager experience
- Conflict management
- Hotel experience
- Leadership
- Employee Orientation
- Phone etiquette
- Training & development
- Office experience
- Customer Service
- Supervising experience
- Management
- Medical transportation experience
- Communication skills
- Dependable and responsible
- Multitasking and organization
Certification
- CPR/AED
- Pbot certification
- CPR Certification
- First Aid Certification
- Driver's License, 12/31/29
Additional Information
Extremely organized, reliable and very good at communicating. Learning new things is something I enjoy, and I learn quickly. Being part of a team is a strong suit of mine as well as being a leader when need be.
Accomplishments
As a high school student i tutored kids with autism in reading and writing .
Throughout the years I've also volunteered with several organizations to help the homeless as well as being a mentor to several single mothers in recovery.
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