Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Jones

Guntown,MS

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Dispatcher Coordinator

Ryder Logistics/Prodriver
01.2022 - Current
  • Work hand and hand with the Toyota logistic teams on managing the live freight coming into the plant
  • Ensuring that live freight is received at the correct unloading docks
  • Ensuring that all the return dunnage is coming off the docks in a timely manner for drivers to take back to suppliers
  • Assist with truck assignment to avoid rolling trucks throughout the day
  • Answering any questions that arise with drivers and other clerks
  • Training all the new staff that is hired for a clerk position
  • Ensuring all liver freight that enter the plant is checked and labeled correctly
  • Ensuring that all materials that are leaving out of the plant are return dunnage and no live freight live the yard
  • Helping with our fleet location to keep an accurate count of the trailers as they are dropped and taken out
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Motivated workers to exceptional performance through implementation of new strategies.

Customer Service Representative

TTEC
04.2021 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted caller with making appointments and finding the address closes to the patients home address
  • Maintained an upbeat tone when assisting callers to make the caller feel comfortable

Load Coordinator

FXI
07.2019 - 04.2021
  • Tracked orders and notified customers of status or potential delays.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Conducted investigations to resolve issues related to logistics and cargo movements.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
  • Developed strategies to optimize utilization of available resources.
  • Examined cargo and freight shipments to check goods' condition.
  • Built working relationships with clients to foster loyalty and encourage repeat business.
  • Observed and tracked consignments to verify timely deliveries and accurate invoicing.
  • Entered shipping information into computer system and estimated freight and postal rates.
  • Negotiated and arranged transport of goods with shipping or freight companies.

Manager

Freds
01.2017 - 07.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Prepared payroll at the end of each week
  • Presented a clean store and maintained fully stocked shelves for shopper
  • Supported the pharmacy
  • Handled all cash money deposits and bank drops

Senior Beauty Advisor

Walgreens
04.2015 - 01.2017
  • Maintained counter and display areas for cleanliness and organization.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Demonstrated cosmetic application best practices to achieve desired styles.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Ordered new products and stocked shelves and display counters.
  • Gave product demonstrations for customers on various products.
  • Properly promoted new beauty items to all clients through professional tutorials.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Saltillo High School
Saltillo, MS

Certified Nursing Assistant - CNA

Medical 2 Career
Tupelo, MS
06.2017

Skills

  • Call Center Software
  • Calendar and Scheduling Software
  • Professional Relationships
  • Training New Hires
  • Assisting Dispatch
  • Driver Support
  • Vehicle Dispatch

Timeline

Dispatcher Coordinator

Ryder Logistics/Prodriver
01.2022 - Current

Customer Service Representative

TTEC
04.2021 - 01.2022

Load Coordinator

FXI
07.2019 - 04.2021

Manager

Freds
01.2017 - 07.2019

Senior Beauty Advisor

Walgreens
04.2015 - 01.2017

High School Diploma -

Saltillo High School

Certified Nursing Assistant - CNA

Medical 2 Career

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Shawna Jones