Shawna Keith
Farmington,AR
Summary
Friendly Collections Representative with an in-depth knowledge of negotiation techniques and collections methods. Ambitious, personable and trustworthy. Gifted to diffuse tense situations.
Overview
6
6
years of professional experience
Work History
Collections Representative
Byrider
04.2022 - 06.2024
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Oversaw daily posting of payments to customer accounts.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
- Repossessions for past due accounts
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Collaborated on collection and dispute resolution issues.
- Counseled debtors on payment options and arranged installment agreements.
- Prepared Loan closing documents and conducted the finance closing
- Conducted finance interview to determine customer approval
Title Clerk
Lewis Auto Group
08.2021 - 04.2022
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Tracked pending titles using spreadsheet software, ensuring timely follow-up with clients and other stakeholders.
Title Clerk
Frank Fletcher Honda Of Bentonville
07.2019 - 08.2021
- Entered title and vehicle information into database.
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Created a centralized filing system that allowed easy access to pertinent information about each client''s vehicle title status or history.
- Took Incoming calls
- Put together customer paperwork to register the vehicle
Scheduling Coordinator
REEis
02.2018 - 07.2018
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Took incoming calls / responded to voicemails
- Scheduled construction work / tech appointments
Education
High School Diploma -
Farmington High School
Farmington, AR05.2017
Skills
- Risk Assessment Capabilities
- Past due balance management
- Customer Service Management
- Exceptional organization
- Advanced computer skills
- Policy Enforcement
- Payment Acceptance
- Patience and Persistence
- Customer Service
- Attention to Detail
- Critical Thinking
- Relationship Building
- Customer Relations
Accomplishments
- Achieved low past due delinquency through effectively working through my portfolio each day.
- Documented and resolved customer issues which led to low delinquency numbers.
Timeline
Collections Representative
Byrider
04.2022 - 06.2024
Title Clerk
Lewis Auto Group
08.2021 - 04.2022
Title Clerk
Frank Fletcher Honda Of Bentonville
07.2019 - 08.2021
Scheduling Coordinator
REEis
02.2018 - 07.2018
High School Diploma -
Farmington High School
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