Summary
Work History
Education
Skills
Timeline
OperationsManager

Shawna Kim

Consumer Access Specialist
Odessa,Florida

Summary

I am an experienced ER Registration Clerk with over 10 years of experience in the healthcare industry. I have a comprehensive background in patient registration, medical coding, and medical billing. I am highly efficient in data entry, patient scheduling, and customer service. I am organized, detail- oriented, and have excellent computer skills. In addition, I have excellent communication and interpersonal skills, making me a great asset to any healthcare team.

Work History

Consumer Access Lead Specialist

Advent Health
Tarpon Springs, Florida
2023.05 - 2024.05
  • Greeting patients and visitors in a professional manner
  • Collecting insurance, demographic and financial data from patients
  • Verifying insurance and eligibility information
  • Entering patient information into a computerized system using Epic, Cerner or E clinical
  • Assisting with billing and coding issues
    Responding to patient inquiries and resolving problems
  • Assisting with financial issues such as pre- authorizations, payment arrangements, and collections
  • Maintaining patient privacy and confidentiality

ER REGISTRAR

CABELL HUNTINGTON HOSPITAL
HUNTINGTON, WV
06.2020 - 06.2022
  • Performed receptionist, registration, and clerical duties associated with direct and scheduled patient admissions. Interview patients for all pertinent account information and verified insurance coverage.
  • Ensured that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy, assigning medical record number if appropriate.
  • Distributed and explained forms, documents, and educational handouts to patients or family members, ensures all necessary signatures are obtained for treatment.
  • Met with patient or patient's caregiver before or after admission to exchange necessary information and documentation. Provides explanation of process and addresses concerns and questions.
  • Verified insurance benefits and obtains precertification/authorization as necessary.
  • Collected co-pays and other funds from patients based upon established criteria.

Retention/Loyalty/Support

DIRECTV
, WV
  • Directv, Huntington WV
  • WFH (work from home) Answers customer requests or inquiries concerning service, products, billing, equipment, clams and report problem areas
  • Worked in multiple ques/skill sets over various customer contact channels (phone,email, chat)
  • Made recommendations according to customers need
  • Maintained monthly goals in AHT (handle time), VOC ( voice of the customer- surveys from customer experience) and transfer rate
  • Adhered to appropriate legal scripting when required.

Owner/operator

911 PROPERTY PRESERVATION
Las Vegas, NV
  • Established contracts on bank owned foreclosed homes
  • Filed insurance claims, police reports and ownership titles
  • Using microsoft office - created repair bids, invoiced banks, and payroll
  • Worked closely with law enforcement with removal of squatter and defacing of properties
  • Managed day-to-day business operations.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions
  • Managed 5- 15 employees - seasonal opportunities for immigrant employees.

Education

Associate of Applied Arts -

Marshall University
HUNTINGTON, WV

College of Southern Nevada
Las Vegas, NV

Skills

  • Customer Data Confidentiality
  • Diverse in both communication and cultural
  • Upbeat and Positive Personality
  • Best Practices and Standards
  • Administrative Duties
  • Extensive office equipment knowledge in word, office excel, power point, data entry
  • Understanding of Confidentiality Laws
  • Electronic Health Records Systems

Timeline

Consumer Access Lead Specialist

Advent Health
2023.05 - 2024.05

ER REGISTRAR

CABELL HUNTINGTON HOSPITAL
06.2020 - 06.2022

Associate of Applied Arts -

Marshall University

College of Southern Nevada

Retention/Loyalty/Support

DIRECTV

Owner/operator

911 PROPERTY PRESERVATION

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Shawna KimConsumer Access Specialist