Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna La

Kent,WA

Summary

Passionate and outgoing Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Excels at identifying client needs and concerns to improve engagement and overall service.

Overview

9
9
years of professional experience

Work History

Patient Care Coordinator

Madsen Med Spa
06.2022 - Current
    • Facilitate daily clinic operations including scheduling and patient account management.
    • Established rapport and relationships with patients to support medical staff.
    • Reviewed each step of patient care and made proactive adjustments to avert issues.
    • Monitored logistics for patient intake and implementation of proposed courses of treatment.
    • Determined need for special assessment activities for complex cases, effectively handling care plans.

Patient Service Specialist / Rehab Technician

ATI
06.2019 - 09.2020
  • Greeted and welcomed patients by phone, email and in person, serving as first point of contact for the company
  • Coordinate daily administration of patients and staff by optimizing schedule via Dayforce Workforce Management system
  • Maintained patient accounts by obtaining and updating personal and financial information
  • Processed payments and referrals including facilitating medical insurance coverage and processing
  • Maintained confidentiality of patients medical, personal and financial records as outlined through HIPAA and privacy laws
  • Collaborated with Physical Therapists to maximize safe and effective treatment procedures for patients
  • Managed office inventory and equipment based on usage and demand

Assistant Stylist

Nordstrom
06.2018 - 03.2019
    • Maintained strong client relationship by providing industry leading customer service
    • Assisted in achieving total annual merchandise sales exceeding $800,000
    • Successfully coordinated and directed private fashion show event doubling sales from previous year
    • Filled in for Lead Stylist during key sales and promotion events
    • Proactively sought after industry trends and product knowledge to maintain expertise
    • Emphasized interdepartmental network and communication
    • Social media brand ambassador

Assistant Manager

Brookstone
11.2016 - 01.2018
    • Led team with annual sales of over $100,000 and lowest product return rate
    • Staff supervision with strong emphasis on customer service
    • Informed team of new product launch and sales opportunities
    • Managed sales floor layout and appearance

Store Manager

Zagg
06.2016 - 11.2016
    • Management responsibilities including staffing and training employees
    • Promoting and marketing product and brand awareness to retailers
    • Achieved sales driven quotas based on forecast

Education

Associate of Arts - Visual Communication | Digital Marketing

Highline College
Seattle, WA
06-2026

Some College (No Degree) - Health And Beauty

Gene Juarez Academy South Seattle
Federal Way, WA

Skills

  • Customer/Client relations
  • Office administration
  • Scheduling
  • Medical insurance
  • Data Entry
  • Payment collection
  • Inventory control procedures
  • Attention to Detail
  • Teamwork and Collaboration

Timeline

Patient Care Coordinator

Madsen Med Spa
06.2022 - Current

Patient Service Specialist / Rehab Technician

ATI
06.2019 - 09.2020

Assistant Stylist

Nordstrom
06.2018 - 03.2019

Assistant Manager

Brookstone
11.2016 - 01.2018

Store Manager

Zagg
06.2016 - 11.2016

Associate of Arts - Visual Communication | Digital Marketing

Highline College

Some College (No Degree) - Health And Beauty

Gene Juarez Academy South Seattle

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