Shawna Larson
Server
Tucson,AZ
Summary
Dependable Server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
year of professional experience
Work History
Server
Senor Taco
07.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
Line Cook
Turkey Red
1 2023 - 07.2023
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Grilled meats and seafood to customer specifications.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Plated and presented all dishes to match established restaurant standards.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Checked food temperature regularly to verify proper cooking and safety.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Prepared and cooked meals according to recipes and customer specifications.
- Maintained smooth and timely operations in preparation and delivery of meals.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Served food and beverages promptly with focused attention to customer needs.
Head Line Cook
Pizza Athena
10.2022 - 01.2023
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles and cleaning floors during slow periods.
- Trained and assisted new kitchen staff members.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Communicated with management on food inventory stock to request order placement.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Grilled meats and seafood to customer specifications.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Coordinated with Cashiers to gather and review order information for accurate order completion.
Cooking Assistant/Customer Service
Pioneer Peak Pretzels
8 2022 - 9 2022
- Performed various sanitation methods to maintain safe, secure and clean kitchen.
- Followed standardized recipes to prepare appetizing and timely breakfast, lunch and dinner items.
- Rotated stock and conducted inventory of food items and supplies to determine purchase needs.
- Distributed food during busy peak periods to drive customer satisfaction.
- Prepared food orders to support waitstaff and other team members.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
Education
Diploma - General Studies
East Anchorage
Anchorage, AK05.1992
Skills
- Proper Storage Procedures
- Regulatory Assurance
- Food Allergies
- Contamination Control
- Food rotation
- Garnishing
- Kitchen sanitation
- Food presentation talent
Additional Information
I am available for all shifts any day of the week and I have reliable transportation.
Timeline
Server
Senor Taco
07.2023 - Current
Head Line Cook
Pizza Athena
10.2022 - 01.2023
Line Cook
Turkey Red
1 2023 - 07.2023
Cooking Assistant/Customer Service
Pioneer Peak Pretzels
8 2022 - 9 2022
Diploma - General Studies
East Anchorage
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