- Music
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Cooking
- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Outdoor Recreation
- Reading
- I like trying new recipes and food trends
- Cake Decorating
Shawna Lawson
Dundee,MI
Summary
Dynamic Store Manager with extensive experience at Ace Barnes Hardware, excelling in customer service and inventory management. Proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in team leadership and problem-solving, optimizing operations while maintaining a positive shopping environment. Committed to driving sales and fostering strong customer relations.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
31
31
years of professional experience
Work History
Store Manager
Ace Barnes Hardware
Ann Arbor, Michigan
08.2006 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Retail Sales Associate
Swan Creek Candle Co
07.2004 - 09.2006
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Retail Store Manager
Meijer
01.2003 - 06.2004
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Managed inventory control, cash control, and store opening and closing procedures.
Deli/Bakery Manager
Food Town Grocery Stores
06.1994 - 11.2003
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
Education
Culinary Arts
Monroe County Community College
Monroe, MIHigh School Diploma -
Dundee High
Dundee, MI05-1994
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Inventory management
- Shift scheduling
- Employee training
- POS systems
- Staff supervision
- Employee scheduling
- Accurate cash handling
Interests
Timeline
Store Manager
Ace Barnes Hardware
08.2006 - Current
Retail Sales Associate
Swan Creek Candle Co
07.2004 - 09.2006
Retail Store Manager
Meijer
01.2003 - 06.2004
Deli/Bakery Manager
Food Town Grocery Stores
06.1994 - 11.2003
Culinary Arts
Monroe County Community College
High School Diploma -
Dundee High
Similar Profiles
Joy EtheridgeJoy Etheridge
Cashier at Barnes Ace Hardware Garden of the GodsCashier at Barnes Ace Hardware Garden of the Gods
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware
Thomas BerniniThomas Bernini
Assistant Store Manager at Chiefland Hardware and Farm Supply (Ace Hardware)Assistant Store Manager at Chiefland Hardware and Farm Supply (Ace Hardware)
Hannah HubertHannah Hubert
Greenhouse Worker at Stahls GreenhouseGreenhouse Worker at Stahls Greenhouse
Ava LaPenseeAva LaPensee
Shift Manager at Jimmy John'sShift Manager at Jimmy John's