Summary
Overview
Work History
Education
Skills
Areas Of Specialty
Timeline
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Shawna Dunning

Staten Island,NY

Summary

Results-driven clerical professional with a reputation for maintaining high standards and consistently delivering impactful results. Known for effectively streamlining office processes and supporting team collaboration to meet dynamic business needs. Reliability, adaptability, and proficiency in multitasking and organizational skills are essential qualities brought to this role.

Overview

17
17
years of professional experience

Work History

Clerical Associate IV

NYCT
01.2017 - Current
  • Provides routine clerical and administrative support. Faxing, copying and answering calls, sort, send and distribute mail
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
  • Retrieve and enter data for reports using PEOPLESOFT, monitor and order office supplies through MTA Market Place.
  • Timecards audit for 145 employees, enter vacation request and sick lines to appropriate departments.
  • Schedule Track safety and other training classes for employees, updated and entered RTK modules
  • Assisted with resolving employees time or pay discrepancies. Distributed paychecks.
  • Provide accurate and appropriate information to answer questions and resolve customer complaints in a timely fashion for the A and C line using the Cassie program.

Mental Health Tech (Cpep)

Richmond University Hospital
08.2016 - 01.2017
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Triage and register patients using EMR. Perform EKGs and collect specimens
  • Assisting in patient’s assessment, monitoring and documenting care.

Mental Health Aide(Float)

Saint Joseph’s Medical Center
03.2013 - 01.2017
  • Maintained strict confidentiality of client information in accordance with HIPAA regulations and professional ethics guidelines.
  • Improved patient well-being by providing compassionate care and support to individuals with mental health challenges.
  • Utilized effective time management skills to balance a high caseload, prioritizing tasks and ensuring timely completion of duties.
  • Assisted in the development of personalized treatment plans for better patient outcomes and progress tracking.
  • Record, distribute, and monitor consumption of medication. Assures a safe environment for residents
  • Assists in the preparation of meals to foster resident self-efficacy and independence.

Care Manager

Sunrise Assisted Living
04.2012 - 04.2013
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Assessed clients and developed plans to meet needs.
  • Chaperone clients to community activities, appointments, and recreational activities.
  • Provided physical support to clients with compromised mobility
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.

Facilitated Enroller

JCC Community Health Insurance
04.2008 - 03.2010
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Conducted telephone eligibility screenings. Other supportive clerical duties.
  • Assisted customers with the completion of enrollment documentation. Assured the safekeeping of client information.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

Medical Assistant Certification -

Willsey Institute
Staten Island, NY
01.2004

Associate of Arts -

Southwest Florida College
Fort Myers, FL
01.2006

General Equivalency Diploma -

Saint George
Staten Island, NY
01.2002

Patient Care Assistant License -

Richmond Home Needs
Staten Island, NY
01.2001

Skills

  • Program Support
  • CPR – BLS Certified
  • Client Assessment
  • Clerical duties
  • Case Documentation
  • Client Monitoring and supervision
  • Behavioral De-escalating Expertise
  • Office manager skills
  • Report preparation
  • Document management
  • Office administration
  • Work prioritization

Areas Of Specialty

  • Program Support
  • CPR – BLS Certified
  • Client Assessment
  • Clerical duties
  • Case Documentation
  • Client Monitoring and supervision
  • Behavioral De-escalating Expertise
  • Office manager skills

Timeline

Clerical Associate IV

NYCT
01.2017 - Current

Mental Health Tech (Cpep)

Richmond University Hospital
08.2016 - 01.2017

Mental Health Aide(Float)

Saint Joseph’s Medical Center
03.2013 - 01.2017

Care Manager

Sunrise Assisted Living
04.2012 - 04.2013

Facilitated Enroller

JCC Community Health Insurance
04.2008 - 03.2010

General Equivalency Diploma -

Saint George

Medical Assistant Certification -

Willsey Institute

Associate of Arts -

Southwest Florida College

Patient Care Assistant License -

Richmond Home Needs

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Shawna Dunning