Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawna Legocki

Salt Lake City,UT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Security Supervisor/ Lead Officer/Dispatcher

Intermountain Healthcare
Salt Lake City, UT
03.2007 - Current
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
  • Led university overnight security and patrol operations and staff members, monitored building access, coordinated emergency response and assisted students and staff.
  • Prepared detailed written reports articulating and detailing specific facts based on eyewitness accounts.
  • Drafted investigation and incident reports and submitted to appropriate personnel.
  • Supervised and developed staff, boosting personnel with strong skills and leadership potential.

Change Coordinator

Unisys
Salt Lake City, UT
01.2004 - 12.2006
  • Enhanced leadership diversity and acumen across escalations, resolutions and change management to successfully meet service level agreements.
  • Created training programs to support organizational changes involving employees' day-to-day operations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Maintained positive working relationship with fellow staff and management.
  • Monitored operations and reviewed records and metrics to understand company performance.

Billing Specialist

Teleperformance USA
Salt Lake City, UT
09.2001 - 01.2004
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Investigated and resolved issues to maintain billing accuracy.
  • Leveraged integrated billing software to submit accurate claims.
  • Worked with team members and leadership to identify and develop process improvements.
  • Researched and resolved billing inconsistencies and errors through individual and collaborative analysis.

Education

Some College (No Degree) - Medical Terminology

Salt Lake Community College
Salt Lake City, UT

Some College (No Degree) - ICD 9

Salt Lake Community College
Salt Lake City, UT

Some College (No Degree) - Medical Assistance

Utah Valley University
Orem, UT

Skills

  • Emergency response
  • Documentation and recordkeeping
  • Evidence collection
  • Reporting and documentation
  • Experience in leadership
  • Reliable & trustworthy
  • Multitasking

Certification

  • Google Technical Support Training - 2022
  • Practical Leadership Training - 2022

Timeline

Security Supervisor/ Lead Officer/Dispatcher

Intermountain Healthcare
03.2007 - Current

Change Coordinator

Unisys
01.2004 - 12.2006

Billing Specialist

Teleperformance USA
09.2001 - 01.2004

Some College (No Degree) - Medical Terminology

Salt Lake Community College

Some College (No Degree) - ICD 9

Salt Lake Community College

Some College (No Degree) - Medical Assistance

Utah Valley University

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Shawna Legocki