Shawna Lindsey
Mooreville,MS
Summary
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use. Committed to ensuring customer and patient satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer and patient needs effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Owner
Lindsey’s Apparel
08.2022 - 05.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Store Manager
Scrubs Elite - Tupelo, MS
09.2021 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Phlebotomist
North Mississippi Health Services
05.2019 - 08.2020
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
Office Assistant
West Jackson Street Baptist Church – Tupelo, MS
07.2018 - 04.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Contributed to a positive work environment by fostering open communication among colleagues.
Senior Demand Planner, Lane Furniture
Heritage Home Group – Belden, MS
04.2014 - 05.2018
- Developed robust demand planning processes to support business growth objectives.
- Led continuous improvement initiatives for the demand planning function, driving performance improvements across the organization.
- Managed high-impact projects to improve overall supply chain effectiveness and responsiveness.
- Enhanced supply chain efficiency through effective collaboration with cross-functional teams.
Import Service Specialist
Newport Furniture Co., Ltd – New Albany, MS
05.2008 - 07.2013
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Cultivated strong relationships with clients through excellent communication skills and genuine concern for their needs, leading to increased client retention rates over time.
Education
Associate's degree -
Itawamba Community College
High School Diploma -
Hickory Flat Attendance Center
Skills
- Customer Relations
- Verbal and written communication
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
Certification
Certified Phlebotomy Technician (PBT-ASCP)
Timeline
Owner
Lindsey’s Apparel
08.2022 - 05.2024
Store Manager
Scrubs Elite - Tupelo, MS
09.2021 - 06.2022
Phlebotomist
North Mississippi Health Services
05.2019 - 08.2020
Office Assistant
West Jackson Street Baptist Church – Tupelo, MS
07.2018 - 04.2019
Senior Demand Planner, Lane Furniture
Heritage Home Group – Belden, MS
04.2014 - 05.2018
Import Service Specialist
Newport Furniture Co., Ltd – New Albany, MS
05.2008 - 07.2013
Associate's degree -
Itawamba Community College
High School Diploma -
Hickory Flat Attendance Center
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