Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawna Little

4723 Arrowhead Rd,MD

Summary

Skilled Certified Medication Technician with a track record of enhancing patient care at Broad Creek Manor Assisted Living, Leveraged expertise in medication administration and HIPAA compliance, alongside a friendly, positive attitude, to support over 20 residents. Demonstrated exceptional teamwork, problem-solving, and customer service, significantly improving patient satisfaction and safety.

Certified healthcare professional with hands-on experience in medication administration and patient care. Known for effective teamwork, adaptability, and maintaining high standards in fast-paced environments. Skilled in dosage calculation, patient monitoring, and adherence to safety protocols. Reliable, results-driven, and focused on delivering optimal patient outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Certified Medication Technician

Amazing Grace Assisted Living
04.2024 - 10.2024
  • Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
  • Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Supported needs of 18+ residents under long-term care.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Explained treatment procedures, medications, and diets to inform patient and patient's family of care and progress.
  • Monitored patient responses to medication to report adverse reactions quickly.
  • Documented patient information and care activities in electronic health record.
  • Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Reviewed patient progress to document effects of any prescribed medication.
  • Turned and repositioned patients to prevent bedsores.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Reviewed medication orders for accuracy and completeness before administering medication.
  • Reordered medication to maintain adequate supply.
  • Monitored medication storage area to maintain medication security and control.
  • Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
  • Counted and recorded medication inventory routinely to maintain medication security and control.
  • Identified and reported medication errors to avoid distributing wrong medication to patients.
  • Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
  • Demonstrated excellent time management skills by efficiently completing all assigned tasks within specified deadlines despite high patient volumes or other challenges faced during shifts.
  • Increased patient comfort levels while administering injections or oral medications through gentle handling techniques and clear explanations of each step involved in the process.
  • Supported patients'' well-being by answering questions about their medications and educating them on potential side effects or interactions.
  • Promoted patient satisfaction through compassionate communication and personalized attention during medication administration rounds.
  • Collaborated with nursing staff to ensure proper dosage, timing, and documentation of administered medications for optimal patient outcomes.
  • Contributed to a safer healthcare environment by reporting any observed adverse reactions or medication discrepancies promptly.
  • Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
  • Assisted in reducing medication errors by diligently cross-checking prescription information with patients'' medical histories.
  • Facilitated seamless pharmacy communications by liaising between pharmacists, physicians, and nursing staff regarding prescription orders and clarifications.
  • Enhanced medication administration efficiency by maintaining an organized system for tracking patients'' medications and schedules.

Nursing Assistant

Broad Creek Manor Assisted Living
06.2023 - 09.2023
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
  • Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
  • Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
  • Supported end-of-life care, offering emotional support to patients and families during difficult times.
  • Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
  • Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
  • Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
  • Assisted with diagnostic procedures, ensuring patient comfort and compliance with medical protocols.
  • Enhanced patient recovery with diligent wound care and infection control practices.
  • Implemented stress-reduction techniques, enhancing patient well-being and recovery experiences.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Followed directions of licensed nurses to administer medications and treatments.

Housekeeper/CNA in Training

Oceanside Nursing and Rehab Center
04.2020 - 08.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Ensured accurate documentation of all care provided, adhering to facility policies regarding electronic health records and medical charting.
  • Supported rehabilitation efforts by assisting with range-of-motion exercises under the supervision of licensed therapists.
  • Enhanced patient comfort by providing compassionate and attentive care during daily activities.
  • Applied infection control protocols to minimize the risk of cross-contamination among patients, staff, and visitors.
  • Assisted nurses with patient assessments, accurately documenting vital signs and health observations.
  • Facilitated mealtime assistance for patients requiring help with feeding or dietary restrictions while ensuring that nutritional needs were met.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Supported needs of [Number]+ residents under long-term care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Prevented cross-contamination by cleaning and sterilizing equipment.
  • Increased patient satisfaction through effective listening skills and empathetic responses during interactions.
  • Contributed to efficient team operations by consistently being punctual, organized, and prepared for each shift.
  • Fostered a positive and supportive work environment by actively participating in team-building activities and maintaining open lines of communication with colleagues.
  • Maintained a clean and organized environment for patients, performing regular housekeeping tasks to ensure hygiene standards were met.

Dental Front Office Receptionist

Riverside Dental
02.2015 - 07.2017
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
  • Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
  • Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
  • Supported the dentist in treatment planning by obtaining necessary information from patients and updating their records accordingly.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
  • Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
  • Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Managed patient billing processes for timely, accurate payments.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Prepared and processed patient referrals and transfer requests.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Education

High School Diploma -

Havre De Grace High School
Havre De Grace, MD
05-2001

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Dependable and responsible
  • Attention to detail
  • Flexible and adaptable
  • HIPAA compliance
  • Bathing assistance
  • Vital signs monitoring
  • Dressing assistance
  • Patient confidentiality
  • Feeding assistance
  • Daily living assistance
  • Patient assessments
  • Patient observation
  • Resident support
  • Medication administration

Certification

  • First Aid Certification - American Red Cross or American Heart Association.
  • Infection Control Certificate(IC)-Various providers offer courses that certify knowledge in preventing the spread of infections within healthcare facilities.
  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Certified Medication Technician (CMT)

Timeline

Certified Medication Technician

Amazing Grace Assisted Living
04.2024 - 10.2024

Nursing Assistant

Broad Creek Manor Assisted Living
06.2023 - 09.2023

Housekeeper/CNA in Training

Oceanside Nursing and Rehab Center
04.2020 - 08.2022

Dental Front Office Receptionist

Riverside Dental
02.2015 - 07.2017

High School Diploma -

Havre De Grace High School

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Shawna Little