Shawna Lodoza
Menifee,California
Summary
Versatile professional experienced in team leadership and operational management across diverse roles. Adept at facilitating effective communication, ensuring product quality, and delivering exceptional customer service. Strong organizational skills and a collaborative approach contribute to achieving strategic objectives and fostering a positive work environment.
Overview
7
7
years of professional experience
Work History
Bakery Clerk
Crumbl Cookies
Menifee, California
02.2026 - Current
- Assisted customers with selecting and ordering baked goods.
- Informed customers about cookie options and ingredients to enhance their purchasing experience. on cookie flavors and ingredients available.
- Delivered excellent customer service, contributing to high levels of customer satisfaction and repeat business.
- Prepared and packaged cookies for daily sales.
- Operated cash register and processed customer transactions accurately.
- Stocked inventory shelves with fresh cookies and supplies.
- Ensured cleanliness of workstations and display areas to maintain a welcoming environment.
- Monitored product freshness and rotated stock accordingly.
- Collaborated with team members to ensure efficient service flow.
Real Estate Agent
Brix Realty
Lake Elsinore, CA
07.2022 - 04.2026
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Provided exceptional support during the negotiation process, advocating for clients' best interests at all times.
Accountant
Line One Security
Menifee, CA
05.2022 - 02.2026
- Thrived in fast-paced environments, adapting quickly to changing priorities.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Managed multiple projects with strong organizational skills and effective time management.
- Ensured accuracy in assignments through detailed reviews, contributing to overall quality and reliability.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
Manager
Bloom - Ice Cream and Coffee
Lake Elsinore, CA
07.2021 - 07.2022
- Maximized performance by monitoring daily activities and mentoring team members.
- Motivated employees to enhance productivity and engagement.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff conflicts through active listening and mediation, fostering a collaborative workplace.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained organized and safe environment for employees and patrons, ensuring compliance with safety standards.
- Completed various assignments efficiently within established timeframes.
Employee
Target
Menifee, CA
09.2019 - 07.2020
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized daily tasks to maximize efficiency and meet deadlines. in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Enhanced communication skills through consistent interactions with team members and stakeholders.
- Developed and maintained courteous and effective working relationships.
- Assisted team members with respect and friendliness, fostering a positive work environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated initiative by setting and pursuing personal goals., with a strong sense of personal responsibility.
Education
Diploma -
Temescal Canyon High
Lake Elsinore, CA06-2004
Skills
- Food safety standards
- Cash register operation
- Stock rotation
- Customer service
- Strong organizational skills
- Time management
- Excellent teamwork
- Team leadership
- Team building
- Decision-making
- Complex problem-solving
- Negotiation
- Highly professional
Timeline
Bakery Clerk
Crumbl Cookies
02.2026 - Current
Real Estate Agent
Brix Realty
07.2022 - 04.2026
Accountant
Line One Security
05.2022 - 02.2026
Manager
Bloom - Ice Cream and Coffee
07.2021 - 07.2022
Employee
Target
09.2019 - 07.2020
Diploma -
Temescal Canyon High