Summary
Overview
Work History
Education
Skills
Timeline
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Shawna Lyle

Grannis,AR

Summary

Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail, excellent organizational and problem-solving skills. A clear understanding of Banking and training in Customer Service. Motivated to learn, grow and excel in Customer Service. Experienced CSR with over 24 years of experience in Customer Service. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

11
11
years of professional experience

Work History

Scale Clerk

Provence Recycling
Cove, AR
02.2021 - Current
  • Checked loads to identify contents and unauthorized or highly regulated materials.
  • Weighed and measured all metal materials and updated Leads Online records with collected data.
  • Compiled data on daily collections, billings, and receipts to assist with financial recordkeeping.
  • Identified and removed non metal products not meeting outlined quality standards.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Operated cash register to record transactions accurately and efficiently.

Housekeeper

Courtyard Settlement Inn and Lavender Spa
Fish Creek, WI
08.2012 - 11.2013
  • Clean corridors, lobbies, stairways, lounges as well as guest rooms
  • Organize work schedule from room status list, arrivals and departures
  • Restocked room supplies and cart supplies and laundry
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Documented and reported necessary facility and building repairs observed.

Cook

Lamar Elementary
Lamar, AR
08.2011 - 03.2012
  • Prepared healthy and nutritious breakfast and lunch for elementary school
  • Have knowledge of meal planning and understand US Dept of Agriculture's food pyramid,
  • Able to use all food preparation machinery.
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Prepared and served over 750 nutritious meals each day.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • CPR certified

Teller

JP Morgan Chase, OR
Corvallis, OR
09.2008 - 05.2011
  • Processed financial transactions accurately and efficiently per customers' needs
  • Sole custodian of traveler's cheques and gift cards
  • Scheduled and performed surprise cash audits for other tellers and vault custodian
  • Processed ATM cash and checks
  • Safety coordinator for emergencies
  • Backup custodian for vault, ordering and maintaining the balance of the vault. Counted, verified, and handled bank deposits and armored car transactions.
  • Learned about customers' financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on the use of banking websites and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Stocked supplies for customers and personal teller stations.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments, and account transfers.

Insurance Service Specialist/Team Leader

CSAA
Livermore, CA
08.2000 - 06.2006
  • Use extensive data entry, strong telephone skills in Call Center, follow-up skills to maintain accurate endorsements and correct rating of automobile insurance policies
  • Provided excellent customer service, managing, inventory, sales and billing requests in fast-paced environment
  • Teamed with several pilot programs to ensure quality and consistency of accurately rating policies per guidelines of the California Department of Insurance.
  • Led team of 15 members while providing exceptional customer service.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.

Education

High School Diploma -

East Stanislaus High School
Oakdale, CA
06.1994

Skills

  • Customer Service
  • Data Entry
  • Cash handling
  • Office Administration
  • Excel and Word Software Proficiency
  • Account Services
  • Product and Service Sales
  • Verbal and Written Communication
  • Recordkeeping and Documentation
  • Balance Verification and Reconciliation
  • Call Center Experience

Timeline

Scale Clerk

Provence Recycling
02.2021 - Current

Housekeeper

Courtyard Settlement Inn and Lavender Spa
08.2012 - 11.2013

Cook

Lamar Elementary
08.2011 - 03.2012

Teller

JP Morgan Chase, OR
09.2008 - 05.2011

Insurance Service Specialist/Team Leader

CSAA
08.2000 - 06.2006

High School Diploma -

East Stanislaus High School

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Shawna Lyle