Shawna MacLaughlin

Reliable and tech-savvy Customer Service Representative with experience supporting clients in-person and remotely. Strong communicator with a proven ability to manage multiple tasks, resolve issues quickly, and maintain professionalism in fast-paced environments. Organized, self-motivated, and skilled in Microsoft Office tools and administrative support—ready to thrive in a remote role. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.